Author Topic: Avast crashed computer  (Read 5113 times)

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jarrettkk

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Avast crashed computer
« on: March 19, 2011, 04:24:21 PM »
I'm using Windows 7 Home Premium 64-bit

I recently installed Avast! 6. The installation completed with no errors, I did a quick scan and rebooted my computer. About a minute after I logged in, something strange happened; moving my mouse cursor over my taskbar would cause my cursor to change into the resizing cursor (vertical line with arrows on both sides) and I couldn't interact with it at all. I then realized that I couldn't interact with anything else either; I couldn't create selection boxes on my desktop, use any of the programs I had running, use Icons, or even open the start menu (not even using the super key), but I could still move my cursor around the screen.

I rebooted in safe mode and uninstalled avast, but when I rebooted again, blue screen of death  :'( . I restored my system to an earlier date, and didn't bother to try installing Avast! again. Is this a known issue? What can I do to prevent it from happening again so I can use Avast!?
« Last Edit: March 19, 2011, 04:27:48 PM by jarrettkk »

Offline DavidR

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Re: Avast crashed computer
« Reply #1 on: March 19, 2011, 05:07:22 PM »
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

jarrettkk

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Re: Avast crashed computer
« Reply #2 on: March 19, 2011, 05:13:40 PM »
Yes, I had AVG free before, I uninstalled it via the "Programs and Features" option in the control panel.

Offline DavidR

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Re: Avast crashed computer
« Reply #3 on: March 19, 2011, 05:18:50 PM »
- Ensure that all remnants of AVG are gone - AVG8.x (or higher) Remover, download tool from here, http://www.avg.com/download-tools there is a 32bit and 64 bit windows version, ensure you use the correct one.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

jarrettkk

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Re: Avast crashed computer
« Reply #4 on: March 19, 2011, 05:24:22 PM »
Alright, I ran the remover (didn't take any more than 20 seconds)

doktornotor

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Re: Avast crashed computer
« Reply #5 on: March 19, 2011, 05:25:28 PM »
Alright, I ran the remover (didn't take any more than 20 seconds)

Make sure to reboot.

Offline danny96

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Re: Avast crashed computer
« Reply #6 on: March 19, 2011, 06:01:27 PM »
Had similar problems there. I also can't run any programs I saw only black screen. On-boot got BSOD.
Uninstalling avast! saved my computer.
Real-time protection and Firewall: COMODO Internet Security 12.0.0.6810 -- Additional Protection: Web Of Trust, Ublock, NoScript, Malwarebytes Premium, Avast! Online Security, Hitman Pro -- OS: Windows 10

Offline Para-Noid

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Re: Avast crashed computer
« Reply #7 on: March 21, 2011, 03:21:24 AM »
Had similar problems there. I also can't run any programs I saw only black screen. On-boot got BSOD.
Uninstalling avast! saved my computer.
danny96, did you remove any previous anti-virus software via the proper removal tool per DavidR's suggestion?
Each av has their own removal tool. Be sure to use any and all removal tools in "safe" mode. Then run a cleaner. I recommend CCleaner.

If you can't run "any" programs and get the BSOD, how could you uninstall avast?
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.