1. What was the previous version of Avast that you had?
2. What other security software do you
currently have or did you have
in the past on this machine including:
- Antivirus (AV)
- Firewall (FW)
- Trial versions of AV, FW and other security programs
- Other security software
- If they were in the past, how did you remove them (the vendor's uninstaller's tool or another way)?
3. Did you reboot after reinstalling Avast?
4. Did you register Avast after reinstalling?
5. Did you use the new Avast Uninstaller Tool:
http://files.avast.com/files/eng/aswclear6.exe and
remove ALL versions of Avast on your machine in SAFE Mode?