called phone support to get help and got a 600 dollar phone pitch instead!!

[DavidR]

It isn't a backdoor, that would be compromising security.

Thanks for the info. That's reassuring, I use TeamViewer for these purposes and the permission issue just came to my little mind. A bit paranoid at times 

You're welcome.

[KIDGEO3]

I had the same issue!!!! Purchased the upgrade, and when I installed it my Laptop was infected with a Trojan Virus....called iyogi for a REFUND and they gave me another number to call and they said they could not give me one...cost me $200 to have the virus removed!!!

HOW DO I GET A REFUND???

[DavidR]

I would start by contacting Adam in my first reply in this topic. I don't know if he can directly help with a refund (from iYogi) as he is avast's third party support manager.

[Nesivos]

I know you guys don't think much of WOT but I think it is interesting that.

1.  WebRep has no rating on iYogi
2.  WOT rates it a "yellow".  WOT ratings of course are "community" created ratings based upon surfers input.

Out of five stars

a. Trustworthiness - 3 stars
b. Vendor Reliability - 4 stars
c. Privacy - 3 stars (probably because they take control of the caller's computer)
d. Child safety - 5 stars

Also at Walmart there are 63 reviews of iYogi and it has a 63% rating or 3 stars out of 5.

http://reviews.walmart.com/1336/12574833/iyogi-new-pc-setup-support-reviews/reviews.htm

Overall just an average rating, which based upon my experience with avast! is below their normal standards.

[iroc9555]

@ Glazierman, Vividcru, Som, KIDGEO3.

FYI. You will get excellent support to remove any infection, and free in the places named below:

Our own Avast Viruses and worms Forum where Essexboy and others do an extraordinary job helping any one:

http://forum.avast.com/index.php?board=4.0

Spywarehammer:

http://spywarehammer.com/simplemachinesforum/index.php?board=10.0

Bleepingcomputer:

http://www.bleepingcomputer.com/forums/forum22.html

Malwareremoval:

http://www.malwareremoval.com/rules.php

MajorGeeks:

http://forums.majorgeeks.com/forumdisplay.php?f=35

AumHa Malware Removal:

http://aumha.net/viewforum.php?f=30

Hope it helps.

[Adam Riley]

I had the same issue!!!! Purchased the upgrade, and when I installed it my Laptop was infected with a Trojan Virus....called iyogi for a REFUND and they gave me another number to call and they said they could not give me one...cost me $200 to have the virus removed!!!

HOW DO I GET A REFUND???

Good morning,

I have just replied directly to this OP.  iYogi should contact you shortly to arrange the details.

Thanks,
Adam