Author Topic: Help deleting Virus  (Read 5459 times)

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kdruan

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Help deleting Virus
« on: September 27, 2004, 12:32:40 AM »
 Hi I have the Avast 4 Home/Pro version and have a trojan virus detected on the computer that avast can't seem to take off. I've tried to delete, move to the chest and repair to no avail. Help, it's driving me nuts. I've also tried going and dragging it out to the recycle bin  but it won't let me do it. Here's the directory it's in. C:\_Restore\temp\BDL10025.0
 I'll be eternally grateful to anyone that can help me get rid of this. IT seems to be multiplying each time I try to get rid of it I know how  that 25 with a 1, 2, 3 and 4.
 Thanks,
Kathy

techie101

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Re:Help deleting Virus
« Reply #1 on: September 27, 2004, 12:34:51 AM »
kd,

The reason you can't do anything with it, is because the file is protected within the System Restore directory.

You will need to shut down the System Restore utility, rerun the scan, or manually follow the path to the file and delete it.

Remember to turn the System Restore utility backon after deleting the infected file.

Without knowing which version of Windows you have, I could not include instructions on the System Restore, but if you go to the Help file of Windows for your version (up in the toolbar), you will find it very easy to do.
 ;D
« Last Edit: September 27, 2004, 12:36:29 AM by Techie101 »

kdruan

  • Guest
Re:Help deleting Virus
« Reply #2 on: September 27, 2004, 12:40:31 AM »
I'm not too computer literate. How do I do that?

techie101

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Re:Help deleting Virus
« Reply #3 on: September 27, 2004, 12:45:54 AM »
kd,

What version of Windows do you have?
You didn't read the post carefully.

Quote
Without knowing which version of Windows you have, I could not include instructions on the System Restore, but if you go to the Help file of Windows for your version (up in the toolbar), you will find it very easy to do.

 ???
« Last Edit: September 27, 2004, 12:46:34 AM by Techie101 »

Offline DavidR

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Re:Help deleting Virus
« Reply #4 on: September 27, 2004, 12:46:33 AM »
This might help

SYSTEM RESTORE
Win XP-ME - How to disable System Restore

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

techie101

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Re:Help deleting Virus
« Reply #5 on: September 27, 2004, 12:48:38 AM »
Dave,

I do not usually recommend instructions without knowing the exact Windows configuration.

Those that are not literate with computer instructions might follow steps NOT for their version and compeletly mess up the system.

The HELP file contains all she needs to know, but your link is good info if she has either ME or XP.  Thanks.
« Last Edit: September 27, 2004, 12:54:51 AM by Techie101 »

kdruan

  • Guest
Re:Help deleting Virus
« Reply #6 on: September 27, 2004, 12:52:54 AM »
 Sorry about that, my brain was faster than my eyes! LOL.  I Have ME on this computer. I"M Going to try what the last poster just suggested and hopefully in the next few minutes I'll  be back with no virus's.
 I'm going in! LOL!
 Kathy

techie101

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Re:Help deleting Virus
« Reply #7 on: September 27, 2004, 12:53:48 AM »
Kathy,

It happens to us all.  8)

It is a simple process, just do not forget to TURN IT BACK ON.   ;)

Offline DavidR

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Re:Help deleting Virus
« Reply #8 on: September 27, 2004, 01:07:24 AM »
Dave,

I do not usually recommend instructions without knowing the exact Windows configuration.

Those that are not literate with computer instructions might follow steps NOT for their version and compeletly mess up the system.

The HELP file contains all she needs to know, but your link is good info if she has either ME or XP.  Thanks.

I don't normally either, but the process of extracting information was slow. Plus the file location, C:\_Restore made me thing it was ME not XP (something Eddy - I think - said before about the location of _restore being a small clue).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Lisandro

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Re:Help deleting Virus
« Reply #9 on: September 27, 2004, 01:07:24 AM »
System Restore could be found here:

Start Menu > Control Panel > System > System Restore tab
There you can 'Disable' and click apply.
Then click again to 'Enable' it back.

Doing this, you will delete the contents and restart the System Restore protection.

Can you do that?
The best things in life are free.

kdruan

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Re:Help deleting Virus
« Reply #10 on: September 27, 2004, 01:20:28 AM »
Okay, are you guys ready for this???!! IT WAS ALREADY DISABLED!! And the darn thing will not click back and stay no matter how many times I try. BTW, the virus did not come off.
 Any other ideas?
 Kathy

techie101

  • Guest
Re:Help deleting Virus
« Reply #11 on: September 27, 2004, 01:28:03 AM »
Kathy,

Reboot your computer and try again.

You may have to "manually" navigate to the system restore directory and delete it there.

We can get you to do this easily.

kdruan

  • Guest
Re:Help deleting Virus
« Reply #12 on: September 27, 2004, 01:58:45 AM »
 ;D ;D ;D It worked!!! Thank you guys soooo much!! Now I'm off to make sure every computer in the house is clean.
 Your all sweethearts! Thanks a bunch :-* :-*
 Kathy

techie101

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Re:Help deleting Virus
« Reply #13 on: September 27, 2004, 09:18:50 PM »
Kathy,

It has been muy pleasure to help you.

Any other troubles, you will find us here.

Take Care.
Techie101