Author Topic: Blue Screen Crashes  (Read 14678 times)

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Offline Stickings90

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Re: Blue Screen Crashes
« Reply #30 on: May 14, 2011, 08:34:01 PM »
How do you do that?  ???

Offline RedRain

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Re: Blue Screen Crashes
« Reply #31 on: June 06, 2011, 10:41:18 PM »
I also have Blue Screen crashes while I'm scanning my computer, either quick scan or full scan my my computer crushes.

For the Tech. crew, I don't know how to upload at ftp.avast.com can you please send me a message so that I can send you my minidump.

thanks...

Offline Stickings90

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Re: Blue Screen Crashes
« Reply #32 on: June 06, 2011, 11:18:01 PM »
On Saturday my laptop for the first time ever since I got it from John Lewis  had a crash on start up

 :o

According to BSV

Quote
==================================================
Dump File         : Mini060411-01.dmp
Crash Time        : 04/06/2011 21:08:53
Bug Check String  : APC_INDEX_MISMATCH
Bug Check Code    : 0x00000001
Parameter 1       : 0x82a170c5
Parameter 2       : 0x00000000
Parameter 3       : 0x0000fffe
Parameter 4       : 0x00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+57cd7
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor         : 32-bit
Computer Name     :
Full Path         : C:\Windows\Minidump\Mini060411-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 138,792
==================================================

Could Avast have caused this?

Offline DavidR

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Re: Blue Screen Crashes
« Reply #33 on: June 06, 2011, 11:45:20 PM »
Well there are no avast processes/drivers in that listing.

If it was your first ever BSOD I would say you have been very fortunate. However, if I ever have anything like this happen for the first time I just record information. If it became a persistent problem and was the same then I would start checking it out.

For instance a google search on the main heading of any BSOD, APC_INDEX_MISMATCH and see what that brings up in conjunction with a) the OS and b) ntoskrnl.exe. http://www.google.co.uk/search?q=APC_INDEX_MISMATCH+vista http://www.geekswhoknow.com/articles/stop-0x00000001-0x0000001-apc_index_mismatch.htm.

You could also try a forum search for the APC_INDEX_MISMATCH and see if there are any occurrences which might help.
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Offline Stickings90

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Re: Blue Screen Crashes
« Reply #34 on: June 28, 2011, 07:04:17 AM »
Sorry for resurrecting this thread

But this morning my laptop apparently crashed on start up with this code from BCV

==================================================
Dump File         : Mini062811-01.dmp
Crash Time        : 28/06/2011 05:32:59
Bug Check String  : DRIVER_CORRUPTED_EXPOOL
Bug Check Code    : 0x000000c5
Parameter 1       : 0x00000000
Parameter 2       : 0x00000002
Parameter 3       : 0x00000001
Parameter 4       : 0x828e6759
Caused By Driver  : aswSP.SYS
Caused By Address : aswSP.SYS+26fef
File Description  : avast! self protection module
Product Name      : avast! Antivirus System
Company           : AVAST Software
File Version      : 6.0.1125.0
Processor         : 32-bit
Computer Name     :
Full Path         : C:\Windows\Minidump\Mini062811-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 138,792
==================================================

Avast is mentioned here this time.  :o :-[

Offline Lisandro

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Re: Blue Screen Crashes
« Reply #35 on: June 28, 2011, 01:21:05 PM »
Stickings90, can you zip and upload the memory dump for the avast ftp server?
I think it's the best (only) way to troubleshoot it.
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Offline Stickings90

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Re: Blue Screen Crashes
« Reply #36 on: June 28, 2011, 05:43:48 PM »
I have uploaded it as requested

It is called Stickings90.zip

Offline Lisandro

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Re: Blue Screen Crashes
« Reply #37 on: June 29, 2011, 03:31:33 AM »
I have uploaded it as requested

It is called Stickings90.zip
Thanks. Hope they monitor and return the analysis.
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