I have mentioned this on the facebook group. I live in Newcastle upon Tyne
My system is an Advent I got from PC World in 2009 and runs Vista Home Premium
In August I had a power failure and in September I was getting BSOD of various types, and when I went to the Tech Guys I was told to bring it in as the man there said under a maintenance contract I could get get it investigated on that including a system restore and data backup. All seemed fine, including using AVAST until December when there was another power failure whilst my desktop was on. It seemed that I had got away with it, when in February after putting in a commemorative CD-ROM with autorun I had to do a hard shutdown and later that evening I had a failure on start up. After the machine did a start up recovery, from a program the PC World Tech Guys had put on.
It seemed fine until late March when I had to use that CD-ROM again for a multi-media project, on a Saturday. Then on the Sunday and on the Monday I got BSOD on start up with the error, APC_INDEX_MISMATCH, the same as in February (Given by Bluescreen Viewer, which I have on a memory stick)
It seemed to be clear until Sunday 17 April, when I got the same error. This was also the weekend that saw a large load of Microsoft updates!. After consulting with PC World on the phone, and one at another store, they suggested the power failure in December could have caused a fault to progressively develop. One suggested a hard drive fault.
This time I was told my service level agreement did not include the service I got in September, so after getting someone from church help me take it in, I had to pay nearly £60 for restore and data back up. I was told it may have to go south. On Saturday I was rung up to collect it, and so with help of same church person collected it on Monday.
After booting it up I thought the first thing I had to do was reinstall AVAST from a copy on my memory stick I had downloaded from the official website. After installing the free version, I was invited to follow on Twitter but when I tried, and a browser was opened I got a Blue Screen.
I subsequently got two more blue screens and below are the results of the dmp file
==================================================
Dump File : Mini042511-01.dmp
Crash Time : 25/04/2011 16:17:41
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x00393339
Parameter 3 : 0xaf4ceb68
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042511-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,288
==================================================
==================================================
Dump File : Mini042511-02.dmp
Crash Time : 25/04/2011 17:10:57
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x91c8b03d
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+2003d
File Description : avast! self protection module
Product Name : avast! Antivirus System
Company : AVAST Software
File Version : 6.0.1091.0
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042511-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,288
==================================================
==================================================
Dump File : Mini042511-03.dmp
Crash Time : 25/04/2011 17:17:35
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xb10ad704
Parameter 2 : 0x00000000
Parameter 3 : 0x8b01a8d9
Parameter 4 : 0x00000002
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+2ffb
File Description : Microsoft Filesystem Filter Manager
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042511-03.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,288
==================================================
I got through to PC World and spoke to the salesperson and the impression I got from speaking with my elder sister was I might have a hardware problem with the hard drive, even though they said at PC world they had tested it and found no issue. I am due to take it in back to PC World with the person from church and I have a copy of this dmp file to give them.
After reading this thread, I am now feeling sick with worry that PC World may blame AVAST and instead of promising to refund me the £60, charge me another £60 to clear up the mess Avast has done to my system.
I have never had problems with Avast before and used it on an XP machine as well as my desktop. I use avast on my laptop and have never had an issue or any blue screens. It is also Vista, although it is Vist Home Basic and like my desktop it is a 32 bit machine. The only difference is that my laptop came from John Lewis and never PC World / Curry's Digital
I am Stickings90 on Twitter, please can you advise if I should be expecting a large bill again from PC World, as although I have not mentioned I have this printout from BlueScreen Viewer, I am probably duty bound to tell them, and they may ask me about the antivirus as well. (PC World try and push Norton)
Edited to add
If they look at the dmp file the second one will mention Avast as the villain of the piece