Author Topic: Lost avast on laptop afer using recovery disks  (Read 3300 times)

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Offline pjrol

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Lost avast on laptop afer using recovery disks
« on: April 24, 2012, 10:40:32 PM »
Put new hard drive on my lap top. Older think pad with Windows XP pro. Now I need to get my Avast back as I have bought it for two computers. How do I go about getting it back on my lap top?

Offline Gargamel360

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Re: Lost avast on laptop afer using recovery disks
« Reply #1 on: April 24, 2012, 10:52:24 PM »
I'll assume that contrary to the instructions to save it to a safe (external) place,  your license key was on this HDD?  ;D

If so, then you need to get your license re-sent to you>>http://www.avast.com/resend-license-paid.php

And you will also need to re-install Avast! (unless you already did) , here be links to both Pro/AIS setups, since you did not mention which you had.
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe

Signature?  But I gots no pen....

Offline pjrol

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Re: Lost avast on laptop afer using recovery disks
« Reply #2 on: April 25, 2012, 12:03:58 AM »
I have my license key wrote down. I just don't know how to use it. :-[

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.10 [NS/uBO/PB] - TB 78.10
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline pjrol

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Re: Lost avast on laptop afer using recovery disks
« Reply #4 on: April 25, 2012, 05:14:31 PM »
The license key I have does not work. Also when I went to recover my license key they said my email was no good. I bought this for two computers for two years and on my desk top it says I have over 600 days left.  I loaded the free version on this laptop just to have some protection but i sure would like to get my payed version back. I did down load it, but now I am stuck. Not sure what to  do next.

Offline Gargamel360

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Re: Lost avast on laptop afer using recovery disks
« Reply #5 on: April 25, 2012, 06:34:41 PM »
The license key I have does not work. Also when I went to recover my license key they said my email was no good. I bought this for two computers for two years and on my desk top it says I have over 600 days left.  I loaded the free version on this laptop just to have some protection but i sure would like to get my payed version back. I did down load it, but now I am stuck. Not sure what to  do next.
Ok, if resend does not work and you have a valid purchase, contact  sales @ avast . com
Signature?  But I gots no pen....

Offline pjrol

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Re: Lost avast on laptop afer using recovery disks
« Reply #6 on: April 26, 2012, 03:00:13 PM »
Back again. Send sales a Email and no reply. I am not sure what to do now. The license key I have might be from the previous Avast that I had. Any other help would be appreciated. Thanks, Pete

Offline pjrol

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Re: Lost avast on laptop afer using recovery disks
« Reply #7 on: April 26, 2012, 05:43:02 PM »
I feel like an idiot. :-[ I had the license on my WD pass book. I have it inserted now any every thing is good :) Sorry for all the hassle and thank you for your help.

Offline Asyn

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Re: Lost avast on laptop afer using recovery disks
« Reply #8 on: April 27, 2012, 05:48:28 AM »
I have it inserted now any every thing is good :) Sorry for all the hassle and thank you for your help.

NP pjrol. :)
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.10 [NS/uBO/PB] - TB 78.10
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0