Author Topic: Can't "Fix"  (Read 47266 times)

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rlakritz

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Re: Can't "Fix"
« Reply #150 on: April 20, 2011, 10:46:41 PM »
Does this mean that the desktop is all better???   :P

Offline essexboy

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Re: Can't "Fix"
« Reply #151 on: April 20, 2011, 10:53:30 PM »
As far as I can see yes - are you noticing anything untoward ?

YoKenny

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Re: Can't "Fix"
« Reply #152 on: April 20, 2011, 10:54:51 PM »
You only provided your country information.  ???


rlakritz

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Re: Can't "Fix"
« Reply #153 on: April 20, 2011, 10:57:01 PM »
Yokenny, I have a desktop and a laptap - 2 different OSs, etc. What would you want me to post?

rlakritz

  • Guest
Re: Can't "Fix"
« Reply #154 on: April 20, 2011, 10:58:36 PM »
Essexboy, could we run some diagnostics on the laptop, which initially also had a malware problem?

rlakritz

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Re: Can't "Fix"
« Reply #155 on: April 20, 2011, 10:59:37 PM »
Steven, didn't mean to ignore you.  Thanks for your help.  Have a good night.

Offline essexboy

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Re: Can't "Fix"
« Reply #156 on: April 20, 2011, 11:07:52 PM »
What were the symptoms on the laptop ?

Run a standard OTS scan initially please

Download OTS to your Desktop and double-click on it to run it
  • Make sure you close all other programs and don't use the PC while the scan runs.
  • Select All Users
  • Under additional scans select the following
Reg - Disabled MS Config Items
Reg - Drivers32
Reg - NetSvcs
Reg - SafeBoot Minimal
Reg - Shell Spawning
Evnt - EventViewer Logs (Last 10 Errors)
File - Lop Check

  • Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
CREATERESTOREPOINT

  • Now click the Run Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Please attach the log in your next post.

rlakritz

  • Guest
Re: Can't "Fix"
« Reply #157 on: April 20, 2011, 11:11:24 PM »
I just installed Avast Internet Security because I was getting a notification that there had been repeated malware attempts on my computer.  I have a warning that my system is not fully protected and the Firewall is off.  The "fix" button does nothing, and when I try to manually turn on the firewall I get a message that the firewall is unavailable.  Now what?

This was my initial issue on my laptop.  We took care of it but I'm wondering if there might be some underlying problem that I'm not aware of.  I'll go ahead and run OTS and see what it turns up.

YoKenny

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Re: Can't "Fix"
« Reply #158 on: April 20, 2011, 11:12:12 PM »
Yokenny, I have a desktop and a laptap - 2 different OSs, etc. What would you want me to post?
I have 2 desktops and it is easy to post the specifications of each.

You are in good hands with essexboy  8)

Offline essexboy

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Re: Can't "Fix"
« Reply #159 on: April 20, 2011, 11:13:12 PM »
Don't tell YoKenny Susan but I don't have my specs up either  ;D

YoKenny

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Re: Can't "Fix"
« Reply #160 on: April 20, 2011, 11:17:39 PM »
Don't tell YoKenny Susan but I don't have my specs up either  ;D
Yea but I know you use Windows 7 64bit.  ;)

We still do not know Susan's system specifications.

rlakritz

  • Guest
Re: Can't "Fix"
« Reply #161 on: April 21, 2011, 12:10:52 AM »
I ran OTS and thought I saved the log but it seems to have "disappeared".  It's late, so I'll run it again in the morning and post the results.  Have a good night everyone.

rlakritz

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Re: Can't "Fix"
« Reply #162 on: April 21, 2011, 06:04:33 AM »
Good morning everyone.  Attached is the OTS log for my laptop.

Offline Zyndstoff (aka Steven Gail)

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Re: Can't "Fix"
« Reply #163 on: April 21, 2011, 07:21:39 AM »
Good morning everyone.  Attached is the OTS log for my laptop.

Good Morning, Susan.

 ;D

I will take a look at the log, but essexboy is the real specialist on this.
Looks like we did a good job on your Desktop.  8) That's great.
7 x64 SP1, FF 8a Aurora, TB6, 6.0.1203 Free
Free MBAM Clear

rlakritz

  • Guest
Re: Can't "Fix"
« Reply #164 on: April 21, 2011, 07:45:02 AM »
Hi Steven,
Yes things are looking good.  Thanks for your help!!!  :D