Author Topic: Unable to Open Graphics  (Read 8851 times)

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Offline DevinElizabeth

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Unable to Open Graphics
« on: April 14, 2011, 03:38:07 PM »
I recently installed Avast free edition 110413-1. I previously had had Avast free edition but ran into a problem so uninstalled it via Add/Remove programs then downloaded the newest version.  Since doing so, when I try to open a graphic file, Avast pops up a warning that it could be a dangerous file and suggests opening it in the Sandbox or open normally.  No matter which option I choose, my computer hangs and I have to manually shut down and reboot.  I cannot open any graphics files on my computer unless I disable Avast. (I have Windows XP.) I also cannot right click on the graphic and select Open with...it hangs once again. (I was always able to do that before installing this newer version of Avast AV.)   My default graphics viewer is Irfan View.

Any suggestions?

Thank you,
 
Devin

Offline YoKenny

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Re: Unable to Open Graphics
« Reply #1 on: April 14, 2011, 03:39:34 PM »
XP SP3 ???
E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline Zyndstoff (aka Steven Gail)

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Re: Unable to Open Graphics
« Reply #2 on: April 14, 2011, 03:40:17 PM »
What does "...ran into a problem" mean?

I think you had an infection with some malware and are trying not to say...  ;D
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Offline Dieselman

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Re: Unable to Open Graphics
« Reply #3 on: April 14, 2011, 03:41:54 PM »
What exactly is the file? Did you try adding it to the exclusions of the behavior blocker and file shields?

Offline Pondus

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Re: Unable to Open Graphics
« Reply #4 on: April 14, 2011, 03:45:54 PM »
Quote
I recently installed Avast free edition 110413-1
This is not the version Nr but the virus signature nr

Latest avast version is 6.0.1000
latest signature is 110414-1   http://www.avast.com/en-no/virus-update-history

Offline DevinElizabeth

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Re: Unable to Open Graphics
« Reply #5 on: April 14, 2011, 04:37:37 PM »
Windows XP SP2

Maybe I downloaded the wrong version of Avast?

"Ran into a problem" - was getting warning pop up after pop up with no pattern to them.  I've checked for malware, including using Malwarebytes... nothing showing up.

Offline Dieselman

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Re: Unable to Open Graphics
« Reply #6 on: April 14, 2011, 04:44:25 PM »
Can you please elaborate. What pop up and who's pop up? Also Microsoft does not support SP2 so you need to install SP3. Where did you download Avast from?

Offline Asyn

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Re: Unable to Open Graphics
« Reply #7 on: April 14, 2011, 04:46:56 PM »
Windows XP SP2

If you're on a 32bit system (and most probably you are), update to SP3..! ;)
asyn

Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Zyndstoff (aka Steven Gail)

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Re: Unable to Open Graphics
« Reply #8 on: April 14, 2011, 04:49:49 PM »
"Ran into a problem" - was getting warning pop up after pop up with no pattern to them.  I've checked for malware, including using Malwarebytes... nothing showing up.

But that were no Avast pop-ups, right?

You have to scan with Malwarebytes - the newest version and updated signatures. Don't know if you did that.

Download MBAM from my link in the signature, install and start it, update it via it's GUI and run a quick scan. Post the log, please.
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Offline Asyn

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Re: Unable to Open Graphics
« Reply #9 on: April 14, 2011, 04:53:12 PM »
Download MBAM from my link in the signature, install and start it, update it via it's GUI and run a quick scan. Post the log, please.

ZS, Mbam is a good scanner, but it can't close holes of an outdated OS. ;)
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Zyndstoff (aka Steven Gail)

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Re: Unable to Open Graphics
« Reply #10 on: April 14, 2011, 05:16:34 PM »
Download MBAM from my link in the signature, install and start it, update it via it's GUI and run a quick scan. Post the log, please.

ZS, Mbam is a good scanner, but it can't close holes of an outdated OS. ;)


You are absolutely right, however, my notion was: first take out the malware, then update the system as the MW might also prohibit a smooth Update.  ::)
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Offline Asyn

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Re: Unable to Open Graphics
« Reply #11 on: April 14, 2011, 05:20:59 PM »
You are absolutely right, however, my notion was: first take out the malware, then update the system as the MW might also prohibit a smooth Update.  ::)

Ok, hope the OP is still willing to update later... ;)
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DevinElizabeth

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Re: Unable to Open Graphics
« Reply #12 on: April 15, 2011, 12:50:44 AM »
Thank you for all the replies.

1. I have updated to Windows XP SP3
2. I have checked for malware and will post the log below.
3. I still cannot open any graphic or photo saved in Irfan View unless I disable Avast... the popups are AVast saying the graphic could be a dangerous file and to open in the sandbox. Trying to do that also hangs my computer and I have to manually shutdown and reboot.

4. I may have the wrong version of Avast installed.  Would someone post the link for the free version that I should have installed, please.

Here is the log from the scan:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6357

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/14/2011 6:44:22 PM
mbam-log-2011-04-14 (18-44-22).txt

Scan type: Quick scan
Objects scanned: 198193
Time elapsed: 7 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Offline Pondus

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Re: Unable to Open Graphics
« Reply #13 on: April 15, 2011, 01:00:28 AM »
Quote
4. I may have the wrong version of Avast installed.  Would someone post the link for the free version that I should have installed, please.
Avast! Free Antivirus 6.0.1000
http://filehippo.com/download_avast_antivirus/

Offline Dieselman

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Re: Unable to Open Graphics
« Reply #14 on: April 15, 2011, 01:19:58 AM »
Add those firewall to the exclusions. Every av company has a way of adding exclusions.