Windows XP SP2 possible bug with software of Avast

[mt50]

Hi,

Please can someone help me with this problem. Ever since i got Windows XP SP2, when using the IAVS update it freezes. Like it downloads the new vps file, but when i wait for the summary to show it freezes my computer. It happens on occasions, and id appreciate any help.

Regards,

James

[Eddy]

Avast and XP-sp2 work together without any problems.

Check your system log, event log and the Avast log file. Let us know what you find there.

[Lisandro]

Update troubles are just related to firewall, maybe you have any and it's not well configurated to allow avast connect...
Which is your operational system? Do you use a DSL or dial-up?
Which are your avast connection configurations?

[mt50]

The only error i can find on my events logs are:

NT AUTHORITY\SYSTEM   1524   AAVM - scanning error: x_AavmCheckBootDirectEx: avscanScanReal of *BOOTA failed, 00000020.  

I connect using dial-up, and my operating system is Windows XP. Hope this helps.

[Lisandro]

BOOTA fail error is just that avast! could not read/scan the boot sector of the floppy disk A:  

Probably, you did not have a floppy in the drive when you ask for a full scanning  
Can you move the log slider to the deepest one (debbug)? This will 'log' all items above debbug and we can know if anything else is wrong in your system.

What about your firewall?
Did you set dial-up into avast connections settings (Advanced)?

[mt50]

Hi,

I dont think its my firewall, as it downloads fine. I set the log to show debug, but nothing is showing up. What exactly happens is that, it downloads the latest vps file, then a dialog box comes up saying installation progress, then that goes off after its installed. Then i wait for the summary dialog box to show but it crashes on that exact point.

[gooders5]

Hi,

Please could you help me with this issue. As its still unresolved, thank you.

[Vlk]

Please, run command-line prompt, switch to avast directory and run:

ashbug /setuplog

Put your details (problem, name, your handle here and a link to this thread) to the window and send us the report.

thanks.