Well, I am having this problem now. I had a BSOD earlier today - not saying it was caused by Avast - after I rebooted, Avast popped up a message saying last update failed - I figured it was because of the crash. Anyway, I clicked on update - got message saying Package is broken. Came here ... tried repair - it says "error processing packages - please use full update." Last things in log are:
20.05.2011 21:20:48 general: SelectCurrent: selected server 'Download332 AVAST5 Server' from 'main'
20.05.2011 21:20:48 internet: SYNCER: Type: use IE settings
20.05.2011 21:20:48 internet: SYNCER: Auth: another authentication, use WinInet
20.05.2011 21:20:54 general: Operation set to INST_OP_REPAIR
20.05.2011 21:20:54 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
20.05.2011 21:20:54 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
20.05.2011 21:20:54 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
20.05.2011 21:20:54 general: Entered SetupProcess::Do( INST_OP_REPAIR )
20.05.2011 21:20:54 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
20.05.2011 21:20:54 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
20.05.2011 21:20:54 general: Entering:UpdateInstallPackages
20.05.2011 21:20:54 general: progress thread start
20.05.2011 21:20:54 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
20.05.2011 21:20:54 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
20.05.2011 21:20:54 package: Error processing packages. 0x20000011
Tried the update option in setup - clicked check for update - got message "package is broken."
Last part of log:
20.05.2011 21:23:18 general: SelectCurrent: selected server 'Download333 AVAST5 Server' from 'main'
20.05.2011 21:23:18 internet: SYNCER: Type: use IE settings
20.05.2011 21:23:18 internet: SYNCER: Auth: another authentication, use WinInet
20.05.2011 21:23:18 internet: Used server:
http://download333.avast.com/iavs5x20.05.2011 21:23:18 file: GetFileWithRetry: prod-ais.vpx downloaded .
20.05.2011 21:23:18 file: prod-ais.vpx not changed, 1305912847
20.05.2011 21:23:18 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
20.05.2011 21:23:18 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
20.05.2011 21:23:18 package: LoadAllDefs failed 0x20000011
20.05.2011 21:23:18 general: Error:The package is broken.
Downloaded full virus definitions - it says VPS database is up to date. But using Avast's Update Engine & Virus Definitions still gives "package is broken."
Hmm - virus definition in use is 110520-0. It says Your Virus Defs are out of date - latest 110520-1. So why did Full VPS download execution say it was up to date?
Current program version is 6.0.1125.
But - anyway - any suggestions? Unintall and re-install?
Thanks!
Dan