Author Topic: avast update breaking bluetooth  (Read 2196 times)

0 Members and 1 Guest are viewing this topic.

Offline rahvee

  • Newbie
  • *
  • Posts: 1
avast update breaking bluetooth
« on: May 25, 2011, 08:08:59 PM »
After a recent avast update, I get the following error message after rebooting:
Quote
Bluetooth Keyboard and Mouse Recovery: LogonUI.exe - Application Error
The exception unknown software exception (0xc000000d) occurred in the application at location 0x100230b7.
I used Acronis TrueImage to restore my complete system to a week ago (5/18/2011).  Rebooted, and it was fine.  Kept rebooting, still no problems.  Then I allowed avast to update and rebooted, and the problem is back.

If I disable avast and reboot, no problem.  If I enable avast and reboot:  Problem.

All my bluetooth and system drivers and chipset, bios, everything is all up to date.  (Using the Dell Client System Update).

I will happily add an exception to avast, if only I know what exception to add...  There is no log that I can find anywhere in avast, to indicate what file avast is complaining about.  The error message suggests it is not caused by a file, but the actual application running resident in memory.  So ... How can I get avast to stop causing this problem?