my avast version is 5.0.889.
I get "the avast! antivirus program has stopped, or is in an inconsistent starte. please restart the program to resum protecting your system." when in the Current Status seciton
when trying to update the engine and virus def, I get "failed to update. the avast!service is not running".
thank you.
OK, I suggest that you do a clean install of avast pro 6.0.1091. Though your old 5.0.889 license may not work as avast 6.0 uses a license file license.avastlic, if you haven't got one of those, but an old license number, that can be updated if it is still valid.
Resend avast License
http://www.avast.com/resend-license.v2.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.
If that doesn't send you an email with a license.avastlic attachment or a link to download the license file, you will need to contact sales (at) avast (dot) com and ask to have the remainder of your avast 5 license converted for avast 6.
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- Download the latest version of avast pro, 6.0.1091 using the link Pondus gave and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
- Download the avast! Uninstall Utility, aswClear.exe
find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
- 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.
- 3. install the latest version, reboot.