<snip> Why can't you just allow for virus definition updates to be done manually without all of the cautions or come back with a fix,this is a fairly new problem?
I am not employed by Avast; I am a volunteer and user just like you. However MS has acknowledged that Vista with <SP2 can have problems, therefore we are recommending that you update to SP2.
@
urlnts,
I suggest you submit a mini-dump file to Avast:
Here is additional information on how to invoke a memory dump file:
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71.
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and
name it uniquely giving us the name of the file in this thread:
ftp.avast.com/incoming. Avast will analyze it and respond back to you in this thread.
If having difficulty with dump file:
- Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don't have read access to this folder, so you won't be able to see it once uploaded.
Or
- Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this:
and drag the file into the window, from another explorer window.
@
nokomis,
Thank you for your [kind] reply. You can also, if you like, submit a mini-dump if you like, however please see my quote below. Since there are other users with the same issue, Avast will need to look into this matter. Thank you.
I have sent a message to the Avast Team to see if they are aware of the issue and to look at this thread.
