AVAST IS BLOCKING MY ACCESS TO HOTMAIL... PLEASE HELP ME!!

[iguanita]

SINCE I HAVE INSTALLED AVAST INTERNET SECURITY 6.0.1091 I CAN'T ACCESS HOTMAIL AND WINDOWS LIVE MAIL... I JUST CAN DO IT FROM THE SAFE ZONE BUT I CAN'T DOWNLOAD FILES

[Asyn]

Please don't scream...!!
And provide more info.
Thanks,
asyn

[iguanita]

I'm sorry I don't wanted to scream, I didn't notice the caps when I wrote my message.
Excuse my English, it is not so good.

The problem I have occurs when I tried to open the www.hotmail.com or login.live.com sites.
I get the following message:

The web page is not available
The web page at http://www.hotmail.com/ may be temporarily unavailable or has been permanently moved to a new web address.
Error 101 (net:: ERR_CONNECTION_RESET): Unknown error.

I have the problem only with this two sites.
 :'(

[Zyndstoff (aka Steven Gail)]

The problem is still there?

What is your Version of Avast? AIS / Pro / Free? Version number?

What are your Virus defs?

(see screenshot - click on pic below)

[iguanita]

The problem is still here... 
My version is AIS  6.0.1091 and the Virus def is 110429-1

[Zyndstoff (aka Steven Gail)]

And this happens because of Avast? How do you know that?

[iguanita]

Because if I'll try to access Hotmail from the safe zone I have no problem, while if I try to access normally from my browser out of the safe zone I can't open Hotmail 

[iguanita]

Because if I'll try to access Hotmail from the safe zone I have no problem, while if I try to access normally from my browser out of the safe zone I can't open it

[essexboy]

Safe zone is totally isolated from your system and also uses Avast
Ergo you may have a problem within your system

Download OTS to your Desktop and double-click on it to run it

• Make sure you close all other programs and don't use the PC while the scan runs.
  
• Select All Users
  
• Under additional scans select the following

Reg - Disabled MS Config Items
Reg - Drivers32
Reg - NetSvcs
Reg - SafeBoot Minimal
Reg - Shell Spawning
Evnt - EventViewer Logs (Last 10 Errors)
File - Lop Check

• Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
CREATERESTOREPOINT

• Now click the Run Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze.
  
• When the scan is complete Notepad will open with the report file loaded in it.
• Please attach the log in your next post.

[iguanita]

Done...Here is the log

[Hermite15]

Safe zone is totally isolated from your system and also uses Avast
Ergo you may have a problem within your system

exactly what I thought, the system's probably infected and the SZ doesn't suffer from it.

[Zyndstoff (aka Steven Gail)]

Safe zone is totally isolated from your system and also uses Avast
Ergo you may have a problem within your system

exactly what I thought, the system's probably infected and the SZ doesn't suffer from it.

The log isn't ansi, and I didn't bother do try to read it all, but from the part of Hosts-file alone I think there are some real problems... 

[iguanita]

and so what I should do to repair it?... I'm not an expert..

[Asyn]

and so what I should do to repair it?... I'm not an expert..

Wait for essexboy, he'll guide you.
asyn

[iguanita]

thanks.... I'll be waiting...