Author Topic: cannot update virus defs  (Read 6104 times)

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dana

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cannot update virus defs
« on: April 30, 2011, 03:27:07 PM »
There's something wrong with my windows xp sp 2 and my avast 6 doesn't seem able to update definitions..so, is there anyway I can try downloading the defs separately to my computer and then see if I can install them from my desktop..will that possibly work?
Thanks

Offline Lisandro

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Re: cannot update virus defs
« Reply #1 on: April 30, 2011, 03:30:52 PM »
Download the update here: http://www.avast.com/download-update
Why are you using SP2 and not SP3?

Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.
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dana

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Re: cannot update virus defs
« Reply #2 on: April 30, 2011, 03:42:15 PM »
Thanks for your reply.
I will look into downloading sp 3..
I actually did find that page and downloaded the VPS update I found there but even after installing it from my desktop, the avast summary shows my VPS is out of date.

Offline Lisandro

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Re: cannot update virus defs
« Reply #3 on: April 30, 2011, 03:46:06 PM »
I actually did find that page and downloaded the VPS update I found there but even after installing it from my desktop, the avast summary shows my VPS is out of date.
Post the log, please.
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dana

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Re: cannot update virus defs
« Reply #4 on: April 30, 2011, 03:47:05 PM »
You referred me to look for that log file in Avast 5..but I believe I downloaded and installed avast 6.
 Looking in the avast 6 folder I can't find anything that is "setup.log".
Could it be under another extension?

dana

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Re: cannot update virus defs
« Reply #5 on: April 30, 2011, 03:50:56 PM »
Is it the set up txt. file?

Offline Lisandro

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Re: cannot update virus defs
« Reply #6 on: April 30, 2011, 03:54:14 PM »
Did you make an installation from scratch?
Try C:\ProgramData\AVAST Software\Avast\log\Setup.log (generally a hidden folder).
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dana

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Re: cannot update virus defs
« Reply #7 on: April 30, 2011, 04:10:11 PM »
21:50:47 min/gen  Started: 29.04.2011, 21:50:47
21:50:47 min/gen  Running setup_ais-443 (1091)
21:50:47 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
21:50:47 nrm/sys  Memory: 64% load. Phys:374316/1047920K free, Page:1983668/2521304K free, Virt:2066912/2097024K free
21:50:47 vrb/sys  Computer WinName: YOUR-C7IQSEVWXP
21:50:47 min/sys  Windows Net User: YOUR-C7IQSEVWXP\Toshiba User
21:50:49 min/gen  Cmdline: /sfx /sfxstorage "C:\DOCUME~1\TOSHIB~1\LOCALS~1\Temp\_av_sfx.tm~a03300" /brandcode "A"  /srcpath "C:\DOWNLO~1" /sfxname "setup_av_free"
21:50:49 vrb/gen  DldSrc set to sfx
21:50:49 min/gen  Old version: ffffffff (-1)
21:50:49 vrb/gen  Install check: SetupVersion does NOT exist
21:50:49 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
21:50:49 vrb/reg  Get registry: Software\Microsoft\Internet Explorer\Version=8.0.6001.18702
21:50:49 vrb/gen  Operation set to INST_OP_INSTALL
21:50:49 min/gen  GUID: fd680a97-80c3-421c-b6e0-97f5a95f0800
21:50:49 nrm/gen  SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
21:50:50 nrm/int  SYNCER: Type: use IE settings
21:50:50 nrm/int  SYNCER: Auth: another authentication, use WinInet
21:50:50 vrb/gen  Changed Edition=1
21:51:36 vrb/fil  Destination folder: C:\Program Files\AVAST Software\Avast
21:51:36 min/pkg  LoadProductVpu: C:\DOCUME~1\TOSHIB~1\LOCALS~1\Temp\_av_sfx.tm~a03300\prod-ais.vpx
21:51:36 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
21:51:36 vrb/pkg  LoadPartInfo: jrog2 = jrog2-1cc returned 00000000
21:51:36 vrb/pkg  LoadPartInfo: program = prg_ais-443 returned 00000000
21:51:36 vrb/pkg  LoadPartInfo: setup = setup_ais-443 returned 00000000
21:51:36 vrb/pkg  LoadPartInfo: vps = vps_win32-11041900 returned 00000000
21:51:36 min/pkg  LoadProductVpu: C:\DOCUME~1\TOSHIB~1\LOCALS~1\Temp\_av_sfx.tm~a03300\prod-ais.vpx ended with 00000000
21:51:36 vrb/pkg  Part prg_ais-443 was set to be installed
21:51:36 vrb/pkg  Part vps_win32-11041900 was set to be installed
21:51:36 vrb/pkg  Part setup_ais-443 was set to be installed
21:51:36 vrb/pkg  Part jrog-a7 was set to be installed
21:51:36 vrb/pkg  Part jrog2-1cc was set to be installed
21:51:37 vrb/pkg  FilterOutExistingFiles: 322 & 0 = 322
21:51:37 vrb/pkg  IsFullOkay: setif_ais-443.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: setif_ais-443.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: setup_ais-443.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: setup_ais-443.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_core-358.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_core-358.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_dll_eng-3b1.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_dll_eng-3b1.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_res-29d.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_res-29d.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: vps_32-47d.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: vps_32-47d.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: vps_win32-491.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: vps_win32-491.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: jrog-a7.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: jrog-a7.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: jrog2-1cc.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: jrog2-1cc.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  FilterOutExistingFiles: 322 & 0 = 322
21:51:37 vrb/pkg  FilterOutExistingFiles: 322 & 0 = 322
21:51:37 vrb/pkg  IsFullOkay: setif_ais-443.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: setif_ais-443.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: setup_ais-443.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: setup_ais-443.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_core-358.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_core-358.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_dll_eng-3b1.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_dll_eng-3b1.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_res-29d.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: ais_res-29d.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: vps_32-47d.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: vps_32-47d.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: vps_win32-491.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: vps_win32-491.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: jrog-a7.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: jrog-a7.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: jrog2-1cc.vpx - not okay (doesn't exist)
21:51:37 vrb/pkg  IsFullOkay: jrog2-1cc.vpx - not okay (doesn't exist)

dana

  • Guest
Re: cannot update virus defs
« Reply #8 on: April 30, 2011, 04:20:39 PM »
yes installation was from scratch from new download..I've included some of the txt file I found in previous reply 

dana

  • Guest
Re: cannot update virus defs
« Reply #9 on: April 30, 2011, 04:43:22 PM »
gotta get offline for now..be back in a short while to check on any answers..thanks

Offline Lisandro

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Re: cannot update virus defs
« Reply #10 on: April 30, 2011, 04:47:26 PM »
Dana, or that aren't the last lines or you take a short log...
I can't troubleshoot without the full log.
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dana

  • Guest
Re: cannot update virus defs
« Reply #11 on: April 30, 2011, 05:07:07 PM »
I tried to upload the full log but it said it was too big..and when I tried to copy the text it said it exceeded the amount allowed..

Offline Lisandro

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Re: cannot update virus defs
« Reply #12 on: April 30, 2011, 05:17:18 PM »
I tried to upload the full log but it said it was too big..and when I tried to copy the text it said it exceeded the amount allowed..
Hmmm... Can you get the latest 400 lines for instance and try to post here... If it exceeds, 390 lines and so on... Always the latest ones.
The best things in life are free.

dana

  • Guest
Re: cannot update virus defs
« Reply #13 on: April 30, 2011, 05:47:52 PM »
every effort seems to exceed the 10000length allowed here..I'll try uploading just the last 400 lines again..

dana

  • Guest
Re: cannot update virus defs
« Reply #14 on: April 30, 2011, 06:37:02 PM »
sorry I can't spend the day here..I'll check back after taking our produce to the farm market and maybe when I return someone will have been able to figure out a fix to this problem..
thanks