Can't start Avast with a Windows XP restore virus

[pjrol]

I have Windows XP Restore on my PC and now I can't start Avast plus every thing else is gone. tried some of the fixes I found on here but will not let me install any of them. I need help

[DavidR]

You may have to work from safe mode to deal with it if it isn't letting you install anything.

However this should work, but the most important bit is doing the preparation with the rkill tool before trying the other tools.

http://www.bleepingcomputer.com/virus-removal/remove-windows-xp-recovery

[pjrol]

Got rid of the window XP restore. Still can't load Avast and All my pictures and documents are gone.

[DavidR]

Why can't you load avast, what errors are you getting ?

~~~~
You could try a clean reinstall of avast:
- Download the latest version of avast, 6.0.1125 http://www.avast.com/free-antivirus-download and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).

• 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
• 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.
• 3. install the latest version, reboot.

####
Not sure what you can do about your images and documents, I would normally say no problem, just restore your backup copies, but guess you haven't been backing them up.

I don't know if this is a symptom of the Windows XP Restore, was there anything about that on the bleepingcomputer.com link that I gave ?
e.g. the bit about how to see hidden files/folders, they may just be hidden.

[essexboy]

Got rid of the window XP restore. Still can't load Avast and All my pictures and documents are gone.

Are your start menu items still there or are they missing ?  If they are missing do not use any temp file cleaners

Download Unhide.exe to your desktop and run

THEN

Download RogueKiller to your desktop
 

• Quit all running programs
• For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
• When prompted, type 6 and validate
  
• The RKreport.txt shall be generated next to the executable.
• If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe 

Please post the contents of the RKreport.txt in your next Reply.

[pjrol]

Thank you, I have every thing back. But I still can't get Avast to run.
  This is the reportRogueKiller V5.2.2 [06/05/2011] by Tigzy
contact at http://www.sur-la-toile.com
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.sur-la-toile.com/discussion-193725-1-BRogueKillerD-Remontees.html

Operating System: Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User: User [Admin rights]
Mode: Shortcuts HJfix -- Date : 06/11/2011 19:48:54

Bad processes: 1
[SUSP PATH] AGRSMMSG.exe -- c:\windows\agrsmmsg.exe -> KILLED

File attributes restored:
Desktop: Success 0 / Fail 0
Quick launch: Success 0 / Fail 0
Programs: Success 1 / Fail 0
Start menu: Success 0 / Fail 0
User folder: Success 83 / Fail 2
My documents: Success 5 / Fail 0
My favorites: Success 0 / Fail 0
My pictures: Success 0 / Fail 0
My music: Success 0 / Fail 0
My videos: Success 0 / Fail 0
Local drives: Success 14756 / Fail 2
Backup: [FOUND] Success 0 / Fail 12

Drives:
[C:] \Device\HarddiskVolume1 -- 0x3 --> Restored
[D:] \Device\CdRom0 -- 0x5 --> Skipped

Finished : << RKreport[1].txt >>
RKreport[1].txt



 from Rkiller

[pjrol]

I have my license but when I click on it says it is not valid.

[Lisandro]

Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

[pjrol]

Back this morning. I uninstalled Avast and then went to the free download and loaded it again. Still lots of problems. I am on another computer that I also have Avast on. Not sure if I can do what you want me to do. I have two seperate accounts because I bought at different times. This one seems to be working OK.