Author Topic: Avast Firewall gets turned off automatically!  (Read 14262 times)

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Offline pk

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Re: Avast Firewall gets turned off automatically!
« Reply #30 on: May 15, 2011, 10:17:00 PM »
Ok it just happened again.. going to contact pk about this..

I looked at your uploaded memory dump, and it was a fault in your video driver (i'm really not sure what's the reason)... you can try to update your drivers or check hw/installed apps. Or wait for another dump - once you get it, upload it on our ftp, and email me.

tech details from dump:
nt!KeBugCheckEx
dxgkrnl!TdrBugcheckOnTimeout
dxgkrnl!DXGADAPTER::Reset
dxgkrnl!TdrResetFromTimeout
dxgmms1!VidSchiWorkerThread
nt!PspSystemThreadStartup
nt!KiStartSystemThread

- you can try to google "TdrBugcheckOnTimeout" and read some posts on this topic
fyi, dxgkrnl.sys timestamp: Sat Nov 20 10:50:50 2010


Offline pk

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Re: Avast Firewall gets turned off automatically!
« Reply #31 on: May 15, 2011, 10:18:17 PM »
Off topic - but what happened to Lukas?

When I (and others) had problems with AIS firewall spontaneously stopping a year or so ago Lukas was the FW component dev who sorted them.

if you find a serious problem in FW, email directly to rypacek at avast dot com; he's responsible for FW component in avast

SafeSurf

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Re: Avast Firewall gets turned off automatically!
« Reply #32 on: May 15, 2011, 10:32:23 PM »
if you find a serious problem in FW, email directly to rypacek at avast dot com; he's responsible for FW component in avast
Just to clarify for other users on the forum, they should still go through the forum and troubleshoot with us first as we can usually fix the problem, then we can direct them to the appropriate person at Avast if needed.  Thank you pk for your input.  ;)

Offline pk

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Re: Avast Firewall gets turned off automatically!
« Reply #33 on: May 15, 2011, 10:39:52 PM »
yes, as for me, now I monitor only topics with bsod/crash/sandbox word in subject :)

Offline DraKuL

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Re: Avast Firewall gets turned off automatically!
« Reply #34 on: May 15, 2011, 11:36:35 PM »
Thanks pk!  :) I actually had issues with my VGA drivers and did a clean installation. I have 2 questions regarding this.
1- could this be due to a VGA hardware failure? I reinstalled the drivers in the beginning of may.
2- VGA driver failures wouldn't affect the firewall would it? So should I email Lukas?
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Re: Avast Firewall gets turned off automatically!
« Reply #35 on: May 15, 2011, 11:41:30 PM »
For firewall issue, email rypacek (see pk's post).
« Last Edit: May 15, 2011, 11:50:56 PM by SafeSurf »

Offline pk

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Re: Avast Firewall gets turned off automatically!
« Reply #36 on: May 15, 2011, 11:48:58 PM »
Thanks pk!  :) I actually had issues with my VGA drivers and did a clean installation. I have 2 questions regarding this.
1- could this be due to a VGA hardware failure? I reinstalled the drivers in the beginning of may.
2- VGA driver failures wouldn't affect the firewall would it? So should I email Lukas?

1- yes, hw failure (or driver problem), or a conflict -- I can't say, because I don't know anything about video drivers
2- yes, this dump has nothing to do with FW; email lukas, thanks

Offline DraKuL

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Re: Avast Firewall gets turned off automatically!
« Reply #37 on: May 16, 2011, 12:03:37 AM »
Thanks! Will do. By the way, did those crashes occur in may or? I want to know if they occurred after I reinstalled my VGA drivers.

Thanks again!
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Offline pk

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Re: Avast Firewall gets turned off automatically!
« Reply #38 on: May 16, 2011, 12:04:59 AM »
Debug session time: Sun Apr 24 12:08:30.295 2011 (UTC + 2:00)
System Uptime: 0 days 7:28:03.388

Offline Rednose

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Re: Avast Firewall gets turned off automatically!
« Reply #39 on: May 16, 2011, 12:05:44 AM »
yes, as for me, now I monitor only topics with bsod/crash/sandbox word in subject :)

I hope with SafeZone too ???

Greetz, Red.
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Offline DraKuL

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Re: Avast Firewall gets turned off automatically!
« Reply #40 on: May 16, 2011, 12:27:38 AM »
Thats a slight relief :) - the VGA being ok after I reinstalled the drivers.

Will email him.

Thanks for the help :)
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SafeSurf

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Re: Avast Firewall gets turned off automatically!
« Reply #41 on: May 18, 2011, 11:02:44 AM »
So after the dump report you were told that the VGA drivers were the problem?

Offline DraKuL

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Re: Avast Firewall gets turned off automatically!
« Reply #42 on: May 18, 2011, 11:32:20 AM »
1- yes, hw failure (or driver problem), or a conflict -- I can't say, because I don't know anything about video drivers
2- yes, this dump has nothing to do with FW; email lukas, thanks

It has nothing to do with the FW  :-\
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Offline DraKuL

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Re: Avast Firewall gets turned off automatically!
« Reply #43 on: May 18, 2011, 11:32:51 AM »
Also I emailed Lukas, no reply yet..
ASUS ROG Mobo - AMD Ryzen 7 3700X| RAM 32.00GB | 4TB HDD +1TB SSD | ATI Radeon RX 5700 XT 8GB
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Re: Avast Firewall gets turned off automatically!
« Reply #44 on: May 18, 2011, 11:42:30 AM »
I know you mentioned that this is a laptop that is now out of warranty too.  So if you had to replace the driver...bad news.  :'(  I guess it is best to wait for Lukas and hope it is good news.