Author Topic: AVAST wants a password after program update  (Read 8566 times)

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Offline b9f8

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AVAST wants a password after program update
« on: May 04, 2011, 01:58:24 PM »
 AVAST wants a password now, after a program update to 6.0.1091.0 yesterday.

  I have no passwords on the DELL laptop 1.73 GHz running Windows XP.
  I am unable to uninstall or change the AVAST settings without a password.
« Last Edit: May 04, 2011, 02:05:35 PM by b9f8 »

Offline Zyndstoff (aka Steven Gail)

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Re: AVAST wants a password after program update
« Reply #1 on: May 04, 2011, 02:05:49 PM »
Avast does not require a password unless you have ticked the option.

Download the Avast-removal tool by clicking on blue "Clear" in my signature.
Boot in safe mode.
Run the downloaded tool to remove Avast.

Reboot and check.

Download Avast free by clicking on blue "Free" in my signature and install.
« Last Edit: May 04, 2011, 02:07:38 PM by Zyndstoff (aka Steven Gail) »
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Re: AVAST wants a password after program update
« Reply #2 on: May 04, 2011, 02:07:10 PM »
uninstall/re-install Avast, no other way out :)
w7 - ais7

Offline b9f8

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Re: AVAST wants a password after program update
« Reply #3 on: May 04, 2011, 02:10:02 PM »
  
  Yes, AVAST is asking for a password.

  No, I did not tick the option, before, or after program update.

   Where do I get the password to uninstall it?


@Zyndstoff (aka Steven Gail)
Thanks, you provided the information I needed to get past the password problem.
« Last Edit: May 04, 2011, 02:54:26 PM by b9f8 »

Offline Zyndstoff (aka Steven Gail)

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Re: AVAST wants a password after program update
« Reply #4 on: May 04, 2011, 02:11:48 PM »
No password needed with uninstall tool in safe mode.

Again: Avast does not by itself use the password option. It is user's decision / action required.
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Offline b9f8

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Re: AVAST wants a password after program update
« Reply #5 on: May 04, 2011, 02:16:25 PM »
Thanks, Zyndstoff (aka Steven Gail).

Check your link. I Googled "Download the Avast-removal tool" to get

http://files.avast.com/files/eng/aswclear.exe


This time it was not the user's decision / no action was required. I only clicked
upgrade program. After the requested reboot there was a dialog box asking for a
password to make any changes, a box I had never dealt with before.

« Last Edit: May 04, 2011, 02:22:11 PM by b9f8 »

Offline Zyndstoff (aka Steven Gail)

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Re: AVAST wants a password after program update
« Reply #6 on: May 04, 2011, 02:18:39 PM »
?
The link is perfect.
Exactly what you have googled... What's the problem?
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Offline Zyndstoff (aka Steven Gail)

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Re: AVAST wants a password after program update
« Reply #7 on: May 04, 2011, 02:26:12 PM »

This time it was not the user's decision / no action was required. I only clicked
upgrade program. After the requested reboot there was a dialog box asking for a
password to make any changes, a box I had never dealt with before.


Avast will not impose a password protection unless a user sets the option and defines the password. That's a fact. User action is required. Maybe someone else did enable that option on your PC without you knowing it?
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Offline b9f8

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Re: AVAST wants a password after program update
« Reply #8 on: May 04, 2011, 02:29:49 PM »
@Zyndstoff (aka Steven Gail)

You wrote, Download Avast free by clicking on blue "Free" in my signature and install.
   The blue "Free" links to:
http://files.avast.com/iavs5x/setup_av_free.exe

What you meant, was for me to click on the blue "Clear" to get:
http://files.avast.com/files/eng/aswclear.exe
 
?
The link is perfect.
Exactly what you have googled... What's the problem?

Offline b9f8

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Re: AVAST wants a password after program update
« Reply #9 on: May 04, 2011, 02:32:06 PM »
@Zyndstoff (aka Steven Gail)

Thanks, you provided the information I needed to get past the password problem.
I misread your links.
To err is human, but it's not mandatory.



@Zyndstoff (aka Steven Gail)
Obsolete fact:
Avast will not impose a password protection unless a user sets the option and defines the password. That's a fact. User action is required. Maybe someone else did enable that option on your PC without you knowing it?
« Last Edit: May 04, 2011, 02:53:31 PM by b9f8 »

Offline Zyndstoff (aka Steven Gail)

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Re: AVAST wants a password after program update
« Reply #10 on: May 04, 2011, 02:34:15 PM »
@Zyndstoff (aka Steven Gail)

You wrote, Download Avast free by clicking on blue "Free" in my signature and install.
   The blue "Free" links to:
http://files.avast.com/iavs5x/setup_av_free.exe

What you meant, was for me to click on the blue "Clear" to get:
http://files.avast.com/files/eng/aswclear.exe
 
?
The link is perfect.
Exactly what you have googled... What's the problem?

That is what I wrote: click on the blue "Clear" in my signature to download removal tool:

Avast does not require a password unless you have ticked the option.

Download the Avast-removal tool by clicking on blue "Clear" in my signature.
Boot in safe mode.
Run the downloaded tool to remove Avast.

Reboot and check.

Download Avast free by clicking on blue "Free" in my signature and install.

What you have quoted was the second part of that post.

Anyway, since you seem to know everything much better as I do, I wish you good luck and end any support right here.

Thank you.
Zyndstoff
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Offline b9f8

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Re: AVAST wants a password after program update
« Reply #11 on: May 04, 2011, 02:55:21 PM »
@Zyndstoff (aka Steven Gail)

Thanks, you provided the information I needed to get past the password problem.


Thanks, Zyndstoff (aka Steven Gail).

Check your link. I Googled "Download the Avast-removal tool" to get

http://files.avast.com/files/eng/aswclear.exe


This time it was not the user's decision / no action was required. I only clicked
upgrade program. After the requested reboot there was a dialog box asking for a
password to make any changes, a box I had never dealt with before.



Offline Zyndstoff (aka Steven Gail)

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Re: AVAST wants a password after program update
« Reply #12 on: May 04, 2011, 03:01:12 PM »
Was my great pleasure.  ::)
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Offline Jack 1000

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Re: AVAST wants a password after program update
« Reply #13 on: May 04, 2011, 05:11:03 PM »
Sounds like someone imputed one of the OP's computers for a Password without his knowledge or consent.  I hope things are OK now.

Jack
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Offline Waterfiets

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Re: AVAST wants a password after program update
« Reply #14 on: May 05, 2011, 04:32:58 PM »
I just had the same problem with a customer. She had installed a Free Version, but couldn't enter it due to password protection. So I just booted the PC into Safe Mode (with Remote Control), turned off the password function in the Free version. Then deleted the Free version with the uninstall tool. Booted back to normal mode and installed the Internet Security version. Then after rebooting for the AIS install I try to check the license information and then the password protection screen comes up again. On a clean install! That isn't right...