I had the same issue when I registered for a new license key about 2 days ago. I never received it and had to manually force them to resend the key, which worked. However, Avast! sent me the same key from a year ago when I first registered. (!) Do I have to wait until the current key expires before I can get a new one?
OK,
For everyone that has downtime with e-mail registration, I assume that you tried the on-line registration first and it didn't work? When you open the Avast GUI and click on the Registration Tab, what do you get when you fill out the form and click submit? Screenshots if you can provide them please? When I registered last year with Avast 5 (on-line) I did it on line, and filled out the form. It asked for my e-mail address as a part of the form, but when I clicked submit, it just said you are registered. There was no confirmation e-mail for the on-line registration.
You get a column choice of keeping the free version or going to a paid version. (Avast Pro or Avast INS.) I just clicked on Register for Avast Free inside the GUI and filled out the on-line registration form. There is confirmation e-mail for off-line registration. On-Line registration has you fill out an e-mail address for the form, but you don't have to wait for the e-mail. Click submit and you are done.
The purpose of the screenshots would be for the community to see what happens if Avast's on-line registration fails. What does Avast say after clicking submit? Barring an unforeseen need to reinstall or some bug, I am not due for re-registration of Avast 6 till my expiration date of August 12, 2011. That means I will be getting the pop-up notice around August 1st.