Author Topic: bsod avast 6.0.1125 with dump and info  (Read 1848 times)

0 Members and 1 Guest are viewing this topic.

av_user

  • Guest
bsod avast 6.0.1125 with dump and info
« on: May 14, 2011, 09:42:48 PM »
dear avast team,

i'm using avast for a few years now. great av product!
today, it crashed for the first time :'(

info:
win7 x64 sp1 with all updates
mbam pro (resident shield on) side-by-side with avast
avast free (with filesystem, web, script and behavior shield)

if helpful - it crashed a few seconds after the green 'virus db
updated' info window slided in. as a sideeffect of the crash i
cannot update the signature db anymore (it says its up-to-date
but displays a message that a new one is available)

another observation - the win7 action center says that avast is not active
(anymore)  ???

i uploaded the minidump "av_user.dmp.051411.zip" to your ftp.

what an irony that this was the first ever avast bsod for me after your
changelog "solved a problem in aswSP.sys that could lead to a system crash" for build 1125

i hope you guys can fix this prob soon!

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11867
    • AVAST Software
Re: bsod avast 6.0.1125 with dump and info
« Reply #1 on: May 14, 2011, 10:00:36 PM »
I'm afraid the uploaded file is empty (0 bytes long).

av_user

  • Guest
Re: bsod avast 6.0.1125 with dump and info
« Reply #2 on: May 14, 2011, 11:05:33 PM »
hi igor!

thanks for the fast reply!

i used the windows built-in ftp cmdline tool for the upload. i couldnt verify the correct
transfer.

now, av_user.dmp.051411_2.zip should be ok! (32035 Bytes gesendet in 0,93Sekunden 34,45KB/s)

thanks