Author Topic: upgrading problem  (Read 1609 times)

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CindyL

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upgrading problem
« on: May 16, 2011, 12:44:26 PM »
 ???
   I just payed for the license and got the email with it in it but, it will not download. A bar pops up saying IE has stopped it and if I click on "download file" it dissappears but nothing else happens.
   My browser keeps getting redirected and I thought free avast had found and removed the problem but it came back. Which is why I bought the full version. I can't even get the full version link to work...(the link from the email)
    Can you help me?

Offline Zyndstoff (aka Steven Gail)

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Re: upgrading problem
« Reply #1 on: May 16, 2011, 12:53:39 PM »
We will look for malware first.

Please do the following:

  • Download Malwarebytes Antimalware free here: Click!
  • Install the downloaded Malwarebytes Antimalware free
  • Run Malwarebytes Antimalware free by double-clicking on it's desktop icon
  • In Malwarebytes Antimalware free go to the tab Update and update it
  • In Malwarebytes Antimalware free go to the tab Scanner
  • Select Perform quick scan and click on Scan button

After a few minutes (rather shortly) the scan has finished, the scan-log will automatically open in notepad.
Do not close and do not apply any action within Malwarebytes Antimalware free right now.

  • In notepad click on File and then on Save as
  • In the Save as window select any convenient folder to save in
  • At the bottom of the Save as window make sure code ANSI is selected
  • At the very bottom of the Save as window click on Save

Attach the log file you just saved to your next post by clicking on Additional Options at the bottom left of the forum post editing screen.

I will review the log as it comes in and give further advice. Should you receive no answer in due time because I am offline, just close Malwarebytes Antimalware free and check here at a later time.

Thank you
« Last Edit: May 16, 2011, 12:56:30 PM by Zyndstoff (aka Steven Gail) »
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