@ sweets,
Please answer Gopher John's question in your next post. It is important for us to know whether you
upgraded or did an uninstall and clean install of your product.
Settings:
Please check the following to check the settings:
Open Avast GUI > Settings > Updates >
A. Engine and Virus Definitions:
- Automatic Update (
default)
- For “Manual” or “Ask When Update Available ” > Settings > Status Bar > Uncheck the last box
B. Update Parameters: all boxes unchecked (
default)
- If you use DSL, you may want to set #2 above to "My computer is permanently connected to the Internet."
-
If you use dial-up, you will want to use "I only connect to the Internet using dial-up modem."
C. Proxy Settings: Auto Detect using IE Settings (
default)
- Some people have found that using "Direct connection / No Proxy" have worked for them.
-
Use "Specify Proxy Server" if you use a proxy, complete the information below it for the proxy server > click "OK."
Configuring your Firewall:
Please read knowledge article under "Firewalls" for more information on AIS (the product you installed) on how to configure, reset your firewall, etc.
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=482&ratingconfirm=1Resetting the Router and Firewall:
Does AIS allow avastSvc.exe internet access?
- If it does, delete the entry for it and reconnect to the Internet. This should force the firewall to ask permission again.
- To reset a router, stick the end of a paperclip in the reset hole while the router is off for a minute, then turn the router back on.
The above should help you clarify some things I previously posted. Please report back with the answers to my first post. Thank you.