Windows 7 SP1 internet problem

[Limping_Aardvark]

Hi folks

I have just updated my Windows 7 64bit OS to SP1. There is now a weird problem with Avast (free).  On boot up, IE9, Firefox & Windows Live all fail to connect to the internet. Disabling Avast, all connect, re-enable Avast and all is still well till the next boot. I have reinstalled Avast with no change & set the firewall to the Windows version. No change.

Can anyone help please?

[Lisandro]

Maybe, after installing the SP1, you can reinstall avast from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

Other option is to repair the installation through Control Panel.
Another one would be disable separate shields to see which one is blocking the connection (I bet on Web Shield or Behavior Shield).

[Limping_Aardvark]

Hi Tech

thanks for the response. Disabling one at a time shows the Web shield to be the culprit.

Unfortunately, uninstalling & re-installing according to your instructions has not solved the problem.

I'm sure this is down to Microsoft, who won't give a damn, they've got my money already.

I'll have to hope that Avast, who generously give their software for free, can come up with a solution.

cheers

[Zyndstoff (aka Steven Gail)]

In Avast, go to Settings, Troubleshooting and enable "Load Avast services only after other...".

That should fix your problem.

 

Cheers
Zyndstoff

[Lisandro]

Hmmm... Web Shield never broke my connection. Do you use any proxy or Internet filter?

[Zyndstoff (aka Steven Gail)]

Hmmm... Web Shield never broke my connection. Do you use any proxy or Internet filter?

It never broke mine as well - but there have been quite some complaints about this, always same symptoms: boot PC - no browser web. Stop web shield, start browser, enable web shield: all is fine until next reboot.    And in all cases the "Start Avast services only after other..." did the trick...

[Limping_Aardvark]

Hi Zyndstoff

ticking that little Troubleshooting box seems to have worked a treat


many thanks

[Zyndstoff (aka Steven Gail)]

Great.
Glad we could help.