Author Topic: Untestable Mail Detected  (Read 6086 times)

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JKnowles

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Untestable Mail Detected
« on: October 18, 2010, 08:31:50 PM »
Hello everyone!

I have been receiving TONS of messages to my inbox from avast regarding "untestable mail."

I cannot figure out why these messages are deemed untestable, and there doesn't seem to be any consistency in which messages get flagged as such.

Here is the most recent message I received:


avast! Antivirus: Untestable Mail Detected
avast! determined that your mail-server hit a message that cannot be scanned for viruses. Message details are bellow. Please note that the message may potentially containa virus.
The message was automatically processed by avast! according to its configurable rules. You may want to check the server-side logs to verify that no error occured.
________________________________________

Message details

From:      "???????? " (vanillamb76@elta-invest.ru)
To:      "email@address.net" (email@address.net)
Cc:      
Bcc:      
Resent-From:   
Resent-To:      

Subject:      p!?!?!c!?!?!k!?
Sent:      10/18/2010 1:21:46 PM
Message Type:   Inbound

Mail Server:     xxxx.xxxx.xxxx
Received From:   xxx.xx.xx.xx

Untested Items:   

avast! Action:   Delivered
Virus Database:   10/18/2010

If the avast! Action is discarded, the message was destroyed and will never be delivered. If it is moved to 'badmail', it was placed to the badmail directory on the server. From there it can be resent.
________________________________________
This message was automatically generated by avast! for SMTP2000.
avast! - copyright © 1988-2010 ALWIL Software.


And then on the server side, here is the error message in the Antivirus Log:

Source: Avast!
Event ID: 26646
Computer: (mail server)

Description: Cannot commit changes to the message. Error code is 0x8003001D.

Message info:
From: "\"????????\"" <email@address.net>
To: "email@address.net"
<email@address.net>
Subject: ??94-??


Very strange and I cannot find anything that would point to the cause. Has anyone else run into this before? Any tips appreciated :)

Offline scythe944

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Re: Untestable Mail Detected
« Reply #1 on: October 19, 2010, 08:27:52 PM »
Sorry, I don't know.

The only thing that I've found was this:

http://forum.avast.com/index.php?topic=33251.0

and this: http://forum.avast.com/index.php?topic=9384.0
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

pascal.g

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Re: Untestable Mail Detected
« Reply #2 on: January 27, 2011, 08:55:02 AM »
Hello,

Do you find any answer, we have the same prob on one server.

We have SBS 2003 und Exchange 2003

how do you resolve it ?

thanks

Pascal

Offline scythe944

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Re: Untestable Mail Detected
« Reply #3 on: May 16, 2011, 08:56:48 PM »
^ reported.
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum