Author Topic: XP Pro BSOD  (Read 2878 times)

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Offline catdawg

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XP Pro BSOD
« on: May 25, 2011, 07:06:53 PM »
I have been getting BSOD since I came back from vacation yesterday.  I installed the latest (v 6) Avast right before I left a week ago.  I'm running XP Pro OS.  Is there a known issue with the install?  BSODs when I'm in MS Explorer.  It's the only change I made prior to this problem.  Any thoughts?

Offline JuninhoSlo

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Re: XP Pro BSOD
« Reply #1 on: May 25, 2011, 07:29:50 PM »
I have been getting BSOD since I came back from vacation yesterday.  I installed the latest (v 6) Avast right before I left a week ago.  I'm running XP Pro OS.  Is there a known issue with the install?  BSODs when I'm in MS Explorer.  It's the only change I made prior to this problem.  Any thoughts?

You can send minidump file to Peter Kurtin. ;) also you can send fulldump file to Avast: ftp://ftp.avast.com/incoming/
« Last Edit: May 25, 2011, 07:32:09 PM by JuninhoSlo »

Offline DavidR

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Re: XP Pro BSOD
« Reply #2 on: May 25, 2011, 07:33:07 PM »
Was this your first installation of avast ?
If so what was your previous AV and how did you remove it ?

Or were installing the latest version of avast over an existing one ?
If so what was the previous version of avast installed ?

Normally it would be suggested to do a clean reinstall to the latest version, but hold of on that one just for now.

~~~~
If you previously had avast installed then - It can be sent to avast for analysis - Upload any minidump or memory.dmp files, zipped to reduce size.  Give the zip file you are uploading a unique name (e.g. catdawg-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic, user name, etc. etc. in the zip file.

- Memory dump locations, Mini Dump files in, C:\Windows\Minidump\ - Full Kernel dump file, C:\windows\memory.dmp

Upload the zip file to the ftp server ftp://ftp.avast.com/incoming:
- Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don't have read access to this folder.

Or

Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this
Code: [Select]
explorer ftp://ftp.avast.com/incoming and drag the file into the window, from another explorer window.

WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.598) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline catdawg

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Re: XP Pro BSOD
« Reply #3 on: May 25, 2011, 08:16:09 PM »
I posted the zip to incoming...

Offline DavidR

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Re: XP Pro BSOD
« Reply #4 on: May 25, 2011, 08:23:58 PM »
OK, hopefully it can be analysed soon.

What about the questions asked in my last post ?

Welcome to the forums.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.598) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline catdawg

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Re: XP Pro BSOD
« Reply #5 on: May 25, 2011, 08:38:24 PM »
I’ve been using pro for around 4 years or so now, with home version before that.  This is the very 1st issue I’ve had.

Avast was installed “overwriting” the old one (I guess…I just did the download and followed the prompts as usual).

Last v was the last v (5?) prior to my renewal.

Offline DavidR

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Re: XP Pro BSOD
« Reply #6 on: May 25, 2011, 08:52:29 PM »
Possibly best to go for a clean reinstall:
- Download the latest version of avast Pro 6.0.1125 http://files.avast.com/iavs5x/setup_av_pro.exe and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
  • 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.
  • 3. install the latest version, reboot.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.598) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline catdawg

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Re: XP Pro BSOD
« Reply #7 on: May 25, 2011, 09:47:14 PM »
Possibly best to go for a clean reinstall:
- Download the latest version of avast Pro 6.0.1125 http://files.avast.com/iavs5x/setup_av_pro.exe and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
  • 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
  • 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.
  • 3. install the latest version, reboot.

The remove / reinstall yielded the same...more BSOD.

Offline DavidR

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Re: XP Pro BSOD
« Reply #8 on: May 25, 2011, 09:56:41 PM »
Then we will have to wait for the analysis and see if it is related to avast.

You didn't specifically say if you ran the uninstall utility for both avast5 & 6, presumably so ?

I would have thought a clean reinstall would have resolved it if it were related to avast as I too have XP Pro SP3 and no issues with this latest version.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.598) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline catdawg

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Re: XP Pro BSOD
« Reply #9 on: May 26, 2011, 03:53:04 AM »
I will post a reply with a definitive answer when I find it.  Thanks for your help

Offline DavidR

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Re: XP Pro BSOD
« Reply #10 on: May 26, 2011, 01:40:22 PM »
You're welcome.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.598) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro