Have 4.8 version free on my machine.
Can get Norton free from Comcast.
Running Vista Laptop, McAfee Firewall and Avast Free (converted from Pro 4.
Not sure if even WANT Avast 6.0 whatever, after reading this forum.
Called tech support 4 times, have phone option for Customer Service, but they don't have Customer Service. If you say you pressed the button for Customer Service, they say its the wrong number.
Calling from US, they say it is 866 number, is supposed to be 877 number.
Asked to be transferred to Customer Service, they transferred me to McAfee technical support.
Prior, they gave an 800 number for Customer Service, it is Digital River sales, whom has no knowledge of products, and told me to call back Technical Support.
Technical Support keeps wanting to remote control my system, which is dumb - because uninstalling firewall would need reboot (and then you lose remote control).
They say they would call back, and continue. Also dumb - because only have cell phone - and this is costing me money.
I have a pop up on Computer to Upgrade for $29.99 to Internet Security. I don't know if I WANT Internet Security, I may want pro. I'm willing to pay, as opposed to going with free norton.
I can't get ANYONE, after spending over an hour on the phone - to answer the question of what the actual price is for any product, since they7 quote the website.
NOTE, I am NOT paying $50 for internet security (just in case anyone is confused about that, let me reiterate that I am NOT paying $50 for Internet Security - ever, never this life time homes).
A supervisor (supposedly), will call back with prcing info, but its past the time for him to call back. HE TOLD ME THE PROBLEM IS I WON'T LET YOU TAKE REMOTE CONTROL OF MY COMPUTER.
That's not happening. Ever, again - homes. We don't do that in the US. I remember when they did that the last time - had a lot of uninstalling, and programs to remove from firewall - and really, I don't know anyone from India that I want to remote control my machine (even when they can't answer simple technical questions over the phone).
You may train your guys for minimal tech, but minimal technical knowledge DOES NOT lend me to wanting to let you remote control my computer.
We were able to download and install 4.8 049 via phone, talk through.
I've had a REALLY BAD customer service experience, please tell me why I should continue to use this product? Bout ready to call your inept Tech support back, because the guy didn't call back (maybe just wanted to block my phone number).