I've been searching around the internet about the issue, but so far "the impression" I've got is that if we're using the free version ( no idea with the commercial one ) we have to use direct connection ( no proxy ) for automatic update to work correctly.
Is it true or I've got something incorrectly set up in my side?
It all depends on how you connect to the Internet.
Please check the following to check the settings:
Open Avast GUI > Settings > Updates >
A. Engine and Virus Definitions:
- Automatic Update (
default)
- For “Manual” or “Ask When Update Available ” > Settings > Status Bar > Uncheck the last box
B. Update Parameters: all boxes unchecked (
default)
- If you use DSL, you may want to set #2 above to "My computer is permanently connected to the Internet."
- If you use dial-up, you will want to use #2 above to "I only connect to the Internet using dial-up modem."
C. Proxy Settings: Auto Detect using IE Settings (
default)
- Some people have found that using "Direct connection / No Proxy" have worked for them.
- Use "Specify Proxy Server" if you use a proxy and complete the information below it for the proxy server > click "OK."
How do you connect to the Internet will depend on the above settings.