If you didn't give more info to uniquely identify your upload:
e.g. - Upload any minidump or memory.dmp files, zipped to reduce size. Give the zip file you are uploading a unique name (as you have), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, plus avast topic URL, user name, etc. etc. in the zip file.
Did switching off the autosandbox not resolve this ?