Author Topic: Microsoft Windows Error Reporting  (Read 3133 times)

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flatlander

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Microsoft Windows Error Reporting
« on: June 20, 2011, 02:27:39 PM »
Yesterday when I clicked to open Firefox my PC crashed. I got a blue screen instructing to restart if I had not experienced this problem before, I had not. After reboot I was lead to the Microsoft web page in the link below which advised "Troubleshoot a problem with your antivirus software". Is there a way to report this to avast? (WinXP Pro, avast free 6.0.1125, Firefox 3.6.17).

http://wer.microsoft.com/responses/Response.aspx/6508/en-us/5.1.2600.2.00010100.3.0?SGD=de079d8a-0fc3-4d31-aba3-e5a262e24cc7

DavidCo

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Re: Microsoft Windows Error Reporting
« Reply #1 on: June 20, 2011, 03:30:39 PM »
Have you tried updating FF to latest 4.01
What add-ons do you use if any

Offline Lisandro

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Re: Microsoft Windows Error Reporting
« Reply #2 on: June 21, 2011, 12:58:03 AM »
Firefox 5 will be out in next minutes... It's on their servers already...
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flatlander

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Re: Microsoft Windows Error Reporting
« Reply #3 on: June 21, 2011, 07:13:24 AM »
Have you tried updating FF to latest 4.01
What add-ons do you use if any


No, based on the M/S instructions, the problem was caused by anti-virus software. Java Console and Zone Alarm Tool Bar are the only Firefox add-ons.

Offline Lisandro

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Re: Microsoft Windows Error Reporting
« Reply #4 on: June 21, 2011, 01:37:39 PM »
Are you using just the ZA firewall or also the antivirus part?
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Offline Asyn

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Re: Microsoft Windows Error Reporting
« Reply #5 on: June 21, 2011, 01:44:08 PM »
I would drop ZA.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0