Author Topic: Microsoft Windows Error Reporting (Read 3452 times)

flatlander · « **on:** June 20, 2011, 02:27:39 PM »

Yesterday when I clicked to open Firefox my PC crashed. I got a blue screen instructing to restart if I had not experienced this problem before, I had not. After reboot I was lead to the Microsoft web page in the link below which advised "Troubleshoot a problem with your antivirus software". Is there a way to report this to avast? (WinXP Pro, avast free 6.0.1125, Firefox 3.6.17).

http://wer.microsoft.com/responses/Response.aspx/6508/en-us/5.1.2600.2.00010100.3.0?SGD=de079d8a-0fc3-4d31-aba3-e5a262e24cc7

DavidCo · « **Reply #1 on:** June 20, 2011, 03:30:39 PM »

Have you tried updating FF to latest 4.01
What add-ons do you use if any

Lisandro · « **Reply #2 on:** June 21, 2011, 12:58:03 AM »

Firefox 5 will be out in next minutes... It's on their servers already...

flatlander · « **Reply #3 on:** June 21, 2011, 07:13:24 AM »

Quote from: DavidCo on June 20, 2011, 03:30:39 PM

Have you tried updating FF to latest 4.01
What add-ons do you use if any

No, based on the M/S instructions, the problem was caused by anti-virus software. Java Console and Zone Alarm Tool Bar are the only Firefox add-ons.

Lisandro · « **Reply #4 on:** June 21, 2011, 01:37:39 PM »

Are you using just the ZA firewall or also the antivirus part?

Asyn · « **Reply #5 on:** June 21, 2011, 01:44:08 PM »

I would drop ZA.

Author Topic: Microsoft Windows Error Reporting (Read 3452 times)

flatlander

Microsoft Windows Error Reporting

DavidCo

Re: Microsoft Windows Error Reporting

Lisandro

Re: Microsoft Windows Error Reporting

flatlander

Re: Microsoft Windows Error Reporting

Lisandro

Re: Microsoft Windows Error Reporting

Asyn

Re: Microsoft Windows Error Reporting