Author Topic: Blue screen while autoupdating and gaming  (Read 7140 times)

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Offline Kingsix87

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Blue screen while autoupdating and gaming
« on: June 19, 2011, 10:35:04 PM »
Hello,
I have Avast free 6.0.1125. This happens for a second time - when I play games or do something else very demanding and the antivirus tries to update itself I get blue screen. Windows 7 64bit, latest vga drivers, Core2 Duo. I know that it tries to update and it is related, because every time when I restart Avast tells me that an update has failed and when I try to update it manually it says the package is broken. The same goes for program update.

During the blue screen it "dumps memory to file" or something like that. I found the minidump with the current date and the one from the last blue screen, but they are 267KB and the forum doesn't allow me to attach them. So I archived them and this is the external link:

http://dox.bg/files/dw?a=2c380ed47c
« Last Edit: June 19, 2011, 10:47:04 PM by Kingsix87 »

Offline Asyn

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Re: Blue screen while autoupdating and gaming
« Reply #1 on: June 19, 2011, 11:02:03 PM »
Upload your minidump here: ftp.avast.com/incoming
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kingsix87

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Re: Blue screen while autoupdating and gaming
« Reply #2 on: June 19, 2011, 11:08:13 PM »
Done!

061911-29640-01 and 060811-35037-01

Offline Asyn

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Re: Blue screen while autoupdating and gaming
« Reply #3 on: June 19, 2011, 11:15:57 PM »
Btw, did you have game-mode enabled..?
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kingsix87

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Re: Blue screen while autoupdating and gaming
« Reply #4 on: June 19, 2011, 11:17:51 PM »
I don't remember. Now it is disabled, but usually it is on...

Offline Asyn

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Re: Blue screen while autoupdating and gaming
« Reply #5 on: June 19, 2011, 11:20:57 PM »
I don't remember. Now it is disabled, but usually it is on...

Turn it on and see if the problem is solved.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kingsix87

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Re: Blue screen while autoupdating and gaming
« Reply #6 on: June 19, 2011, 11:40:39 PM »
Well, since it happens every week or two, it will be difficult to determine if the problem is fixed. In gaming mode Avast still says "Last encountered error: the package is broken" when I try to update it.

Offline Asyn

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Re: Blue screen while autoupdating and gaming
« Reply #7 on: June 19, 2011, 11:46:40 PM »
Latest VPS is 110619-1
Do you have this..?
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kingsix87

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Re: Blue screen while autoupdating and gaming
« Reply #8 on: June 20, 2011, 12:04:08 AM »
I don't know what this means.

Offline Asyn

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Re: Blue screen while autoupdating and gaming
« Reply #9 on: June 20, 2011, 12:09:21 AM »
I don't know what this means.

Open the avast GUI, you'll find it there.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kingsix87

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Re: Blue screen while autoupdating and gaming
« Reply #10 on: June 20, 2011, 12:30:08 AM »
If you mean virus definitions version - it is not the latest 110619-1. When I try to update it, I get the message: "Last encountered error: the package is broken". Same goes for the program update. I restarted the PC again, but it didn't help. My current version is 110619-0.

Btw thank you for trying to help me! I didn't expect such fast response.

Offline Asyn

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Re: Blue screen while autoupdating and gaming
« Reply #11 on: June 20, 2011, 12:40:34 AM »
1. If you mean virus definitions version - it is not the latest 110619-1. When I try to update it, I get the message: "Last encountered error: the package is broken". Same goes for the program update. I restarted the PC again, but it didn't help. My current version is 110619-0.

2. Btw thank you for trying to help me! I didn't expect such fast response.

1. Download an run this: http://files.avast.com/iavs5x/vpsupd.exe
2. NP, no time to lose. ;)
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.683] - EEK - Firefox ESR 91.4 [NS/uBO/PB] - TB 91.4
Avast-Tools: Secure Browser 96.1 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kingsix87

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Re: Blue screen while autoupdating and gaming
« Reply #12 on: June 20, 2011, 12:44:36 AM »
It said the vps is already up to date, but I still can't update the definitions.

Offline DavidR

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Re: Blue screen while autoupdating and gaming
« Reply #13 on: June 20, 2011, 12:54:04 AM »
Try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

You may need to reboot after the repair. This has in the past resolved this out of sync issue between reported and actual VPS version.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline pk

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Re: Blue screen while autoupdating and gaming
« Reply #14 on: June 20, 2011, 01:50:41 AM »
this is a bug in aswsp.sys driver
it will be fixed in next program update (this week)