Author Topic: Cannot uninstall  (Read 10379 times)

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Offline technohead95

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Cannot uninstall
« on: July 01, 2011, 12:34:29 AM »
I've had Avast for WHS for 3 years and my license has expired. When I log into the WHS Console I get the message that Avast has expired and I should either renew or uninstall. I would like to uninstall but it just won't let me.

If I click on the Avast tab in the main WHS console I get a blank tab (see avast1.jpg). If I try to uninstall by going to Settings -> Add-ins and then Uninstall on Avast then I get a message saying Uninstallation Failed.

The WHS console says I am using version 4.7.74. I have tried uninstalling through WHS console directly and via remote desktop but neither work. I have also tried following steps listed in the following posts:
http://forum.avast.com/index.php?topic=44486.0
http://forum.avast.com/index.php?topic=48860.0

But neither work. I have also tried using the tool mentioned here: http://www.avast.com/uninstall-utility but the tool doesn't run (it's possible it was only intended for newer versions of Avast).

Someone please help me remove/uninstall my colonised instance of Avast.

Offline technohead95

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Re: Cannot uninstall
« Reply #1 on: July 13, 2011, 10:01:00 AM »
Is there no one from Avast who can help with this problem?

Offline nlangela

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Re: Cannot uninstall
« Reply #2 on: August 11, 2011, 11:39:49 AM »
I have the same issue, and would also need help. Anyone out there?

Offline Asyn

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Re: Cannot uninstall
« Reply #3 on: August 11, 2011, 11:45:53 AM »
I have the same issue, and would also need help. Anyone out there?

http://www.avast.com/uninstall-utility
XP SP3 - Avast 10.3.2221.R3.B3 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.7 [NS/ABP/EHH/BP/SVC] - Thunderbird 38.0.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline technohead95

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Re: Cannot uninstall
« Reply #4 on: August 11, 2011, 12:04:36 PM »
I have the same issue, and would also need help. Anyone out there?

http://www.avast.com/uninstall-utility

Thanks but I've already tried this and it didn't work (which I mentioned in my opening post).

Offline Asyn

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Re: Cannot uninstall
« Reply #5 on: August 11, 2011, 12:16:26 PM »
Thanks but I've already tried this and it didn't work (which I mentioned in my opening post).

Did you run it in safe mode..??
XP SP3 - Avast 10.3.2221.R3.B3 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.7 [NS/ABP/EHH/BP/SVC] - Thunderbird 38.0.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline technohead95

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Re: Cannot uninstall
« Reply #6 on: August 11, 2011, 12:19:59 PM »
Did you run it in safe mode..??

I think I did but it's been a while since I tried it so I can't be too sure. I'll will try again tonight making sure I use safe mode to see if that makes a difference. Thanks.

Offline Asyn

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Re: Cannot uninstall
« Reply #7 on: August 11, 2011, 12:24:34 PM »
I think I did but it's been a while since I tried it so I can't be too sure. I'll will try again tonight making sure I use safe mode to see if that makes a difference. Thanks.

Ok, please report back.
Thanks,
asyn
XP SP3 - Avast 10.3.2221.R3.B3 - CIS 3.14 [FW/D+] - MBAM 1.75 [OD] - Firefox ESR 31.7 [NS/ABP/EHH/BP/SVC] - Thunderbird 38.0.1 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos):
https://forum.avast.com/index.php?topic=60523.0

Offline BigDave61

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Re: Cannot uninstall
« Reply #8 on: August 13, 2011, 10:12:58 AM »
 You need to go into settings in the main program and turn off the self defense module. It;s in the trouble shooting area. You can then un-install it!   ;D