Author Topic: I Have A Problem Avast Support Could Not Fix. Could you help, please?  (Read 19134 times)

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Offline bob3160

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #30 on: August 30, 2011, 03:34:12 AM »
Sure Bob, I'll do that..

Regards,

Ravi Neb

Hello,

You had promised to post here the results of your investigation at Iyogi.  Would you please do so?

Thanks!
Good idea. I'd also like to know the final results.
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Offline Horsewoman

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #31 on: September 14, 2011, 05:09:09 PM »
Anyone heard any more on this?

I found this thread via google as we had an issue with IYOGI this week. My husband called them as he was having problems after installing Avast. The person he spoke to accessed our computer and opened events viewer and told him it showed multiple serious faults with the computer and told him we should buy an annual service contract so they could fix it.

I was a bit suspicious as the computer has been working well prior to installing Avast, and is the best and newest computer in the house, but I'm no computer expert. However, today I came across this http://www.guardian.co.uk/world/2010/jul/18/phone-scam-india-call-centres. Talk about alarm bells ringing!

Needless to say, we're not happy. And no further forward with the Avast issue! I'm just glad IYOGI didn't call back when they said they would as dh was considering the service contract. I'm very shocked that Avast are continuing to recommend this company when it seems they are conning people in order to take their money for unneccesary computer repairs. Maybe that's not what's happening but based on the info I have it's the only conclusion I can come to.

Offline bob3160

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #32 on: September 15, 2011, 03:52:15 AM »
@ Horsewoman,
Have you contacted Adam Riley at Avast and given him these details ???
you can reach him at:
riley(at)avast.com  (replace the (at) with @ for the valid email address.
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Offline Horsewoman

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #33 on: September 15, 2011, 10:49:01 AM »
Hi, yes, my husband contacted him after seeing this thread.

Offline DavidR

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #34 on: September 15, 2011, 12:07:35 PM »
Hi, yes, my husband contacted him after seeing this thread.

If you are still no further forward, I suggest you post your problem here in the forums and people will be falling over themselves to help you.

Create a New Topic here http://forum.avast.com/index.php?board=2.0 (click the New topic button at the top of the page see image) and we (other avast users) will try to help.
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Offline Horsewoman

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #35 on: September 15, 2011, 03:39:56 PM »
Thanks, I'll pass that on.

Offline DavidR

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #36 on: September 15, 2011, 03:45:30 PM »
You're welcome.
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Offline avastconspiracy

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #37 on: September 19, 2011, 07:05:28 AM »
Hi, yes, my husband contacted him after seeing this thread.

If you are still no further forward, I suggest you post your problem here in the forums and people will be falling over themselves to help you.

Create a New Topic here http://forum.avast.com/index.php?board=2.0 (click the New topic button at the top of the page see image) and we (other avast users) will try to help.

Bob/David,

I see the advice you've given Horsewoman.  With all due respect, what good is it to contact Adam or post on these forums if neither Adam (Avast) nor Ravi (Iyogi) will provide ANY sort of update on the resolution of this?  I waited 1 month, then I waited 2 months, and still nothing. I have tried emailing, IMing and placing requests in this thread addressed to both Adam and Ravi for some sort of information on what their respective "investigations" have determined were the cause of my terrible Iyogi customer service experience.  

Why hasn't Iyogi's representative responded to this thread as promised?  Why won't Adam respond to my emails requesting follow-up?  Have they both simply provided a lip-service "We'll look into it" response in a vain attempt to assuage fears and divert attentions?  Iyogi's representative, who is in the service of Avast, said --  in this very thread -- that he would tell us the results of his investigation and the resolutions.  Adam told me in an email he would look into this as soon as possible. And yet, no follow up?  Why?  If you are in the know, could you please, please, please have them respond to this thread and tell us the resolution of this, as they promised?  

Since what happened to me has also happened to at least one other (Horsewoman) and there has been no follow up explaining how/why Iyogi customer service did what it did, nor any follow-up explaining the investigation and what the resolution was (as was promised), I'm left to assume that nothing, in fact, has been done; and that Avast has left Iyogi's representatives free to run the same "event viewer" "service offer" scam on other people.
« Last Edit: September 19, 2011, 07:13:15 AM by avastconspiracy »

Offline DavidR

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #38 on: September 19, 2011, 02:24:10 PM »
Why, because he is the avast 3rd party support and the more reports the better. If no one contacts him at all there is ZERO chance of anything being done it is that simple. There have been a number of other topics where the outcome has been more positive.

My advice in the post you quoted didn't mention anything about Adam (because Bob had mentioned it though), I only sought to help if we 'avast users' could.

We have seen some follow ups by iYogi but frankly when they responded it was more stating the iYogi company policy on support. Which is even more reason to report it to avast than to just give up. One thing for sure asking me or Bob those questions won't get the answers that you seek, I'm just another avast user like yourself, trying to help other avast users.

They have come to the forums to recount their experience, so I feel that should also be passed on, than get buried in the forums.
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Offline avastconspiracy

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #39 on: September 19, 2011, 05:04:08 PM »
Why, because he is the avast 3rd party support and the more reports the better. If no one contacts him at all there is ZERO chance of anything being done it is that simple. There have been a number of other topics where the outcome has been more positive.

My advice in the post you quoted didn't mention anything about Adam (because Bob had mentioned it though), I only sought to help if we 'avast users' could.

We have seen some follow ups by iYogi but frankly when they responded it was more stating the iYogi company policy on support. Which is even more reason to report it to avast than to just give up. One thing for sure asking me or Bob those questions won't get the answers that you seek, I'm just another avast user like yourself, trying to help other avast users.

They have come to the forums to recount their experience, so I feel that should also be passed on, than get buried in the forums.

Thanks for your response.  I understand it is not you, but rather Iyogi/Avast who have refused to follow-up as promised and you were only offering advice that you thought would help.  

I would only note that I followed the same advice and thus far, for this particular problem there has been no reported results/resolution at all. Follow up was promised and this board was told that that follow-up/resolution would be posted in this thread; but it was not given by either Avast or Iyogi.  Also, no response has been given to my several IMs/emails to both Iyogi and Avast requesting that they provide said promised follow-up/resolution.  Further, it seems Iyogi's pressure/con tactics continue, as per Horsewoman's post. Nothing seems to have changed since my initial post of July 14th.

Thanks again for your response.
« Last Edit: September 19, 2011, 05:05:59 PM by avastconspiracy »

Offline bob3160

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #40 on: September 19, 2011, 05:31:11 PM »
I've just sent an email to Ravi requesting that he live up to his
promise to post the resolve of the original complaint.
The next move is now up to Ravi Nev.*

*A reply should be forthcoming by tomorrow.
« Last Edit: September 19, 2011, 06:36:39 PM by bob3160 »
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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #41 on: September 20, 2011, 08:41:04 AM »
Why won't Adam respond to my emails requesting follow-up?  Have they both simply provided a lip-service "We'll look into it" response in a vain attempt to assuage fears and divert attentions?  Iyogi's representative, who is in the service of Avast, said --  in this very thread -- that he would tell us the results of his investigation and the resolutions.  Adam told me in an email he would look into this as soon as possible. And yet, no follow up?  Why?  If you are in the know, could you please, please, please have them respond to this thread and tell us the resolution of this, as they promised?  

Hi,
I have just seen this posting.  I did indeed reply to your email over the summer directly in the same way as I had replied to the previous emails.  I am very sorry you did not receive it, but I still have it in my sent items box and it is showing as sent sucessfully.

I have just sent you a further email in the past 5 minutes so please do let me know if you get this.

Thanks,
Adam

Offline avastconspiracy

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #42 on: September 20, 2011, 02:30:18 PM »
Why won't Adam respond to my emails requesting follow-up?  Have they both simply provided a lip-service "We'll look into it" response in a vain attempt to assuage fears and divert attentions?  Iyogi's representative, who is in the service of Avast, said --  in this very thread -- that he would tell us the results of his investigation and the resolutions.  Adam told me in an email he would look into this as soon as possible. And yet, no follow up?  Why?  If you are in the know, could you please, please, please have them respond to this thread and tell us the resolution of this, as they promised?  

Hi,
I have just seen this posting.  I did indeed reply to your email over the summer directly in the same way as I had replied to the previous emails.  I am very sorry you did not receive it, but I still have it in my sent items box and it is showing as sent sucessfully.

I have just sent you a further email in the past 5 minutes so please do let me know if you get this.

Thanks,
Adam

Hello,

I received your email correspondence of this morning. Thank you for your responses.

Offline Ravi Neb

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #43 on: September 20, 2011, 06:30:05 PM »
Why won't Adam respond to my emails requesting follow-up?  Have they both simply provided a lip-service "We'll look into it" response in a vain attempt to assuage fears and divert attentions?  Iyogi's representative, who is in the service of Avast, said --  in this very thread -- that he would tell us the results of his investigation and the resolutions.  Adam told me in an email he would look into this as soon as possible. And yet, no follow up?  Why?  If you are in the know, could you please, please, please have them respond to this thread and tell us the resolution of this, as they promised?  

Hi,
I have just seen this posting.  I did indeed reply to your email over the summer directly in the same way as I had replied to the previous emails.  I am very sorry you did not receive it, but I still have it in my sent items box and it is showing as sent sucessfully.

I have just sent you a further email in the past 5 minutes so please do let me know if you get this.

Thanks,
Adam

Hello,

I received your email correspondence of this morning. Thank you for your responses.

Dear User,

Sorry for the delay in responding, I was travelling with no access to my mails and required information, we got your interaction analyzed and there was a process error made by the agent which the entire entire team including him have been coached on.

The other issue you see in this thread have already been notified to our team and will will work with the user to resolve any pending issues/concerns.

For sake of further clarity to all users Avast will also publish a Scope of Support soon for iYogi which will help everyone understand what support is available free vs. paid.

Thanks and apologies again for the inconvenience.

Regards,

Ravi Neb

Offline bob3160

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Re: I Have A Problem Avast Support Could Not Fix. Could you help, please?
« Reply #44 on: September 20, 2011, 07:02:43 PM »
Thanks for posting Ravi,
Unfortunately it sounds like a politicians answer.
I still can't tell if the complaints have finally been settled to
everyone's satisfaction or if we still has disgruntled avast! users.
Maybe a further clarification by both iYogi and the customers with complaints
would settle this and allow this thread to be marked as SOLVED.
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