Hi, yes, my husband contacted him after seeing this thread.
If you are still no further forward, I suggest you post your problem here in the forums and people will be falling over themselves to help you.
Create a New Topic here http://forum.avast.com/index.php?board=2.0 (click the New topic button at the top of the page see image) and we (other avast users) will try to help.
Bob/David,
I see the advice you've given Horsewoman. With all due respect, what good is it to contact Adam or post on these forums if neither Adam (Avast) nor Ravi (Iyogi) will provide ANY sort of update on the resolution of this? I waited 1 month, then I waited 2 months, and still nothing. I have tried emailing, IMing and placing requests in this thread addressed to both Adam and Ravi for some sort of information on what their respective "investigations" have determined were the cause of my terrible Iyogi customer service experience.
Why hasn't Iyogi's representative responded to this thread as promised? Why won't Adam respond to my emails requesting follow-up? Have they both simply provided a lip-service "We'll look into it" response in a vain attempt to assuage fears and divert attentions? Iyogi's representative, who is in the service of Avast, said -- in this very thread -- that he would tell us the results of his investigation and the resolutions. Adam told me in an email he would look into this as soon as possible. And yet, no follow up? Why? If you are in the know, could you please, please, please have them respond to this thread and tell us the resolution of this, as they promised?
Since what happened to me has also happened to at least one other (Horsewoman) and there has been no follow up explaining how/why Iyogi customer service did what it did, nor any follow-up explaining the investigation and what the resolution was (as was promised), I'm left to assume that nothing, in fact, has been done; and that Avast has left Iyogi's representatives free to run the same "event viewer" "service offer" scam on other people.