Author Topic: Avast! Internet Security won't install properly  (Read 10656 times)

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qthemuse

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Avast! Internet Security won't install properly
« on: June 05, 2011, 12:53:44 AM »
It starts to install itself and then when it gets to avastss.scr it stops and starts uninstalling itself

Below i part of the debug log where the error occurs

05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\aswChLic.exe
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\aswChLic.exe
05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\aswRegSvr.exe
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\aswRegSvr.exe
05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\aswRegSvr64.exe
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\aswRegSvr64.exe
05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\aswRunDll.exe
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\aswRunDll.exe
05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\AvastSvc.exe
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\AvastSvc.exe
05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\AvastUI.exe
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\AvastUI.exe
05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\sched.exe
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\sched.exe
05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\VisthAux.exe
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\VisthAux.exe
05.06.2011 00:44:50 file: Direct move of file: C:\ProgramData\AVAST Software\Avast\avast5.ini
05.06.2011 00:44:50 file: Installed file:C:\ProgramData\AVAST Software\Avast\avast5.ini
05.06.2011 00:44:50 file: Direct move of file: C:\Program Files\AVAST Software\Avast\Setup\settings.ori
05.06.2011 00:44:50 file: Installed file:C:\Program Files\AVAST Software\Avast\Setup\settings.ori
05.06.2011 00:44:52 file: Error direct moving file: C:\Windows\avastSS.scr
05.06.2011 00:44:52 file: filRenameOnReboot:!bSuccess
05.06.2011 00:44:52 file: filRenameOnReboot:bOnReboot
05.06.2011 00:44:54 file: ERROR:Install file:C:\Windows\avastSS.scr, code:0x00000020
05.06.2011 00:45:09 system: Uninstalling aswTdi.sys
05.06.2011 00:45:09 system: Stopping service aswTdi
05.06.2011 00:45:09 system: OpenSCManager
05.06.2011 00:45:09 system: OpenService
05.06.2011 00:45:09 system: OpenService, errcode: 0x00000424
05.06.2011 00:45:09 system: Service aswTdi stopped, errcode: 0x00000424
05.06.2011 00:45:09 system: Executing:C:\Program Files\AVAST Software\Avast\Setup\Inf\x64\netcfg_x64.exe /u sw_aswndis
05.06.2011 00:45:09 system: ERROR:Not executed:C:\Program Files\AVAST Software\Avast\Setup\Inf\x64\netcfg_x64.exe /u sw_aswndis, code:0x00000002
05.06.2011 00:45:09 system: Service aswNdis uninstalled
05.06.2011 00:45:09 general: Error: basWebRepUninstallPlugin for "Internet Explorer" returned 0x00000002
05.06.2011 00:45:09 general: Browser "Chrome" not found
05.06.2011 00:45:09 system: Executing:C:\Program Files\AVAST Software\Avast\aswRegSvr64.exe /u "C:\Program Files\AVAST Software\Avast\AvastGUIProxy64.dll"
05.06.2011 00:45:09 system: Executed:C:\Program Files\AVAST Software\Avast\aswRegSvr64.exe /u "C:\Program Files\AVAST Software\Avast\AvastGUIProxy64.dll"
05.06.2011 00:45:09 file: DllUnregisterServer success
05.06.2011 00:45:09 registry: Deleted registry: Software\AVAST Software\Avast
05.06.2011 00:45:09 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\AvastUI.exe
05.06.2011 00:45:09 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\Windows\system32\config\systemprofile\NtUser.dat)
05.06.2011 00:45:09 registry: RegUnloadKey
05.06.2011 00:45:09 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Windows\ServiceProfiles\LocalService\NtUser.dat)
05.06.2011 00:45:09 registry: Load registry hive ERROR_SHARING_VIOLATION
05.06.2011 00:45:09 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Windows\ServiceProfiles\NetworkService\NtUser.dat)
05.06.2011 00:45:09 registry: Load registry hive ERROR_SHARING_VIOLATION
05.06.2011 00:45:09 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-3263688514-1454080925-2385408068-1000, C:\Users\Cakewalk\NtUser.dat)
05.06.2011 00:45:09 registry: Load registry hive ERROR_SHARING_VIOLATION
05.06.2011 00:45:09 file: Removing file: C:\Program Files\AVAST Software\Avast\Aavm4h.dll
05.06.2011 00:45:09 file: Direct delete of file: C:\Program Files\AVAST Software\Avast\Aavm4h.dll
05.06.2011 00:45:09 file: Removing file: C:\Program Files\AVAST Software\Avast\AavmRpch.dll


qthemuse

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Re: Avast! Internet Security won't install properly
« Reply #1 on: June 05, 2011, 12:54:47 AM »
If anyone has any insight or needs more info just let me know thanks.

Offline Pondus

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Re: Avast! Internet Security won't install properly
« Reply #2 on: June 05, 2011, 01:08:09 AM »
you have uninstalled your previous used AV program before installing avast! ?

qthemuse

  • Guest
Re: Avast! Internet Security won't install properly
« Reply #3 on: June 05, 2011, 01:11:04 AM »
I tried, it was symanteic endpoint protection and i used a file called cleanwipe.

I also have malware anitbytes installed and i don't know if that would cause a conflict.

I just tried installing it in safe mode and that seemed to work but i don;t know if i broke something by doing that yet lol.

Offline Pondus

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  • Posts: 37587
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Re: Avast! Internet Security won't install properly
« Reply #4 on: June 05, 2011, 01:19:34 AM »
try running Norton/symantec uninstall tool

Nr #26a or 26b

http://uninstallers.blogspot.com/


Quote
I also have malware anitbytes installed and i don't know if that would cause a conflict.
Malwarebytes should not conflict......Norton will


CybSnoopy

  • Guest
Re: Avast! Internet Security won't install properly
« Reply #5 on: July 28, 2011, 11:51:54 PM »
Hi there !

I get the same problem.

My old antivirus product is Bitdefender.

I uninstalled it and applied the "BitDefender_Uninstall_Tool" before installing Avast Internet Security.

What can I do  :-\!

ady4um

  • Guest
Re: Avast! Internet Security won't install properly
« Reply #6 on: July 29, 2011, 12:24:44 AM »
Hi there !

I get the same problem.

My old antivirus product is Bitdefender.

I uninstalled it and applied the "BitDefender_Uninstall_Tool" before installing Avast Internet Security.

What can I do  :-\!


@CybSnoopy,

 After uninstalling BitDefender and before installing Avast, have you done a reboot?

You could try repairing Avast from the "Add/Remove..." Control Panel.

If that doesn't work, download again the setup.exe of Avast and the Clean Uninstall tool from http://www.avast.com/uninstall-utility and run that uninstall utility from Windows Safe Mode.

Once uninstalled, reboot into Normal Mode, close any unneeded programs and run the downloaded Avast setup.exe (the new one, don't use the previous one). Once the installation finished, reboot.

Please for the next time start your own topic.

SHARKY7SHARKY

  • Guest
Re: Avast! Internet Security won't install properly
« Reply #7 on: July 30, 2011, 03:37:53 PM »
After using the removal tool for old antivirus programs, you can go into search --all files & folders & search for the old product, remove what may be left behind.
If you are confident go into start  run or command prompt--- Type regedit  click ok HKEY CURRENT USER Click on +  sign scroll down to software click on + sign look for the name that associates your old antivirus then right click delete. You can also check HKEY LOCAL MACHINE----Software