What did u meant by uploading to ftp .. I didnt understand!!
Thanks
Now that pk has got back to you he has obviously received the minidump files. For the future thei sis what uploading to the avast ftp (file transfer protocol) incoming address means.
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- Upload any minidump or memory.dmp files, zipped to reduce size. Give the zip file you are uploading a unique name (e.g. forumusername-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information,
avast topic URL, user name, etc. etc. in the zip file.
- Memory dump locations, Mini Dump files in, C:\Windows\Minidump\ - Full Kernel dump file, C:\windows\memory.dmp
Upload the zip file to the ftp server
ftp://ftp.avast.com/incoming:
- Using Internet Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don't have read access to this folder.
Or
Upload it using the Run command-line in Windows: Windows Key + R (to get the run box), copy and paste this explorer ftp://ftp.avast.com/incoming and drag the file into the window, from another explorer window.
- First you have to create your zip file with the unique name, containing the dump files and the readme.txt file, before you even consider connection to the ftp location explorer ftp://ftp.avast.com/incoming. You do not have read permissions on the explorer ftp://ftp.avast.com/incoming location, so you won't see it has been uploaded.
Now you make your first windows explorer connection to the ftp link explorer ftp://ftp.avast.com/incoming, now open another explorer window where you locate your unique zip file containing the dump and readme.txt files; drag and drop that file into the other explorer window (right hand side), no need to click enter or any other action.
well i have xp sp3 , I also had the bsod at the windows logo.Started my pc in debug mode after pressing f8 as it wouldn`t start in safe mode.Uninstalled avast and my pc works fine again.I thought I`d download and reinstall again.As soon as my installation had finished it Bsod instantly lol.
So now i`m running my system without Avast until they sort this out as it`s clearly the software.
The problem being if you don't forward the dump files, they don't have the information to find the cause and sort it out as you say.
I have XP Pro SP3 and I haven't experienced any BSOD with any og the avast 6.0 beta builds or the regular releases, so not all XP systems are effected and that is why it is important to upload the dump files for analysis.