Author Topic: The virus database update do not work.  (Read 6996 times)

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gaetan8888

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The virus database update do not work.
« on: July 16, 2011, 10:58:51 PM »
Hello

I have the free editon Avast version 5.1.889

And I have an old P2 computer who can run only with Windows 2000

Since few weeks the virus database update do not work.

Any reason why ?

Thank

Bye

Gaetan

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Re: The virus database update do not work.
« Reply #1 on: July 16, 2011, 11:54:14 PM »
Any reason why ?

Is your W2k up to date. (I know, a funny question, but I mean for your system..?)
If yes, you can install the latest version of avast! (6.0.1203)
http://files.avast.com/iavs5x/setup_av_free.exe
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ady4um

  • Guest
Re: The virus database update do not work.
« Reply #2 on: July 17, 2011, 12:21:26 AM »
Even without installing a newer version of Avast, you could check yourself your settings:

Avast main GUI -> Settings -> Updates.

Do you have "engine and database" updates set to "automatic"?

In that same section, could you try setting the "Proxy Settings" to "no proxy"?

Then save the settings, REBOOT, connect to the Internet, and wait several minutes so to let Avast update all the database (it could be 200KB, or it could get to all the database, about 30MB ).

After waiting several minutes, check "Main GUI -> Maintenance -> Update" to confirm if the database was indeed updated.

gaetan8888

  • Guest
Re: The virus database update do not work.
« Reply #3 on: July 17, 2011, 04:41:56 AM »
Hello

An info on my computer os gived this:

OS Name   Microsoft Windows 2000 Professional
Version   5.0.2195 Service Pack 4 Build 2195

Yes I have the "engine and database" updates set to "automatic"

Every day, Avast do try to update the engine and database but there is a pop-up error message who say that there was an error during the update. Few weeks ago there was no problems.

I have gone to Avast free web site download section and they redirected me to 01_Net web site to download Avast 6.0.1125.0 , so I've downloaded it and wen I double click on the file it is  runing the setup but it do not install Avast 6.0.1125.0 , Why it's not installing it ?

Thank

Bye

Gaetan

ady4um

  • Guest
Re: The virus database update do not work.
« Reply #4 on: July 17, 2011, 05:03:28 AM »
OS Name   Microsoft Windows 2000 Professional
Version   5.0.2195 Service Pack 4 Build 2195

Yes I have the "engine and database" updates set to "automatic"
And what about the Proxy settings in that same section of Avast's settings?

Quote
Every day, Avast do try to update the engine and database but there is a pop-up error message who say that there was an error during the update. Few weeks ago there was no problems.
Any chance you could quote here the exact error message?
Quote
I have gone to Avast free web site download section and they redirected me to 01_Net web site to download Avast 6.0.1125.0 ,
I don't know what this "01_Net" web site is, but maybe I have been updating Avast for so long, that I don't remember how the official Avast's website looks like?
Maybe the real problem is that you are being redirected to some other site, and you are downloading a fake Avast installer? I may be completely wrong here, so probably you should double check this.
BTW, 6.0.1125 is NOT the latest stable version, if that's what you are looking for.
Quote
so I've downloaded it and wen I double click on the file it is  runing the setup but it do not install Avast 6.0.1125.0 , Why it's not installing it ?
Well, maybe because it is not the real Avast installer?

I would recommend downloading the latest official stable version of Avast from the official Avast website, and also download the Clean Uninstall tool from Avast, and run it under Windows Safe Mode. Then reboot and install the new latest stable version of Avast (and reboot again).

gaetan8888

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Re: The virus database update do not work.
« Reply #5 on: July 17, 2011, 09:00:44 AM »
Hello

I have the french version of Avast 5.1.889

I have set it to no proxy.

The exact error message are in french. Here is the translation:

"Avast information! 
 
The last attempt to update failed. 
To assure the protection against the 
more recent threats, please try to update
now it viral VPS base. 
 
Update now."

The 01_Net web site Avast 6.0.1125.0 are a french version of Avast.

I've follow the web link from my Avast software. I include images of the links
where I've found Avast and the redirection to 01_Net web site link image, and also the image of the error message wen Avast try to update the viral VPS base. I did
crop the images to fit for the forum max images sizes.

Thank

Bye

Gaetan

gaetan8888

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Re: The virus database update do not work.
« Reply #6 on: July 17, 2011, 09:17:50 AM »
Hello

I've check the properties of the Avast6 file downloaded from the 01Net web site.

The file name ar : avast_free6_01Net

Version: 6.0.1125.0

I've captured the image of the file signature details and I include this image.

Thank

Bye

Gaetan

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Re: The virus database update do not work.
« Reply #7 on: July 17, 2011, 09:18:07 AM »
Download and install the latest version.
I provided the link in Reply #1.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

gaetan8888

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Re: The virus database update do not work.
« Reply #8 on: July 17, 2011, 09:24:35 AM »
Download and install the latest version.
I provided the link in Reply #1.

Hello

I live in mountain, where there is only low speed internet connection, it did take 3 hour to download the Avast version 6.0.1125.0 , so I would prefer not to download Avast again.

And I'm french speaking and it's easyer for me to use the french version of Avast, the link you give me are the english version.

Thank

Bye

Gaetan

Offline Asyn

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Re: The virus database update do not work.
« Reply #9 on: July 17, 2011, 09:31:51 AM »
And I'm french speaking and it's easyer for me to use the french version of Avast, the link you give me are the english version.

It's a multilingual version. French is included.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ady4um

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Re: The virus database update do not work.
« Reply #10 on: July 17, 2011, 10:14:46 AM »
I live in mountain, where there is only low speed internet connection, it did take 3 hour to download the Avast version 6.0.1125.0 , so I would prefer not to download Avast again.
You should use a free download manager, so to reduce the possibility of corruption of the download file.
Using a well known repository as near to your area as you can could improve your chances of getting "the correct file".
In addition, filehippo.com has older versions too, JFYI.

Quote
And I'm french speaking and it's easyer for me to use the french version of Avast, the link you give me are the english version.
Even if you install Avast using the English installer, you can change/add the language afterwards from Avast settings -> Language.

There is an additional alternative, but I can't assure you that the problem won't come back again.

The complete database can be downloaded too, instead of the program+database. From the 2 options, I would recommend downloading the complete program, but the database alone is there. It is still around 30MB, which is much more than the usual download (around 200KB).


But before downloading anything, I'd like you to check:

Avast Settings -> Updates -> "UPDATE PARAMETERS" -> "I only connect to the internet using a dial up modem". Save the settings and REBOOT.

Since you have a low band connection, maybe this setting is your solution to normal automatic database updates (which is around 200KB or even less).

gaetan8888

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Re: The virus database update do not work.
« Reply #11 on: July 17, 2011, 10:24:50 AM »

You should use a free download manager, so to reduce the possibility of corruption of the download file.
Using a well known repository as near to your area as you can could improve your chances of getting "the correct file".
In addition, filehippo.com has older versions too, JFYI.

But before downloading anything, I'd like you to check:

Avast Settings -> Updates -> "UPDATE PARAMETERS" -> "I only connect to the internet using a dial up modem". Save the settings and REBOOT.

Since you have a low band connection, maybe this setting is your solution to normal automatic database updates (which is around 200KB or even less).

Hello

I allready use a download manager.

My Avast are allready set for using a dial up modem.

Thank

Bye

Gaetan
« Last Edit: July 17, 2011, 10:27:21 AM by gaetan8888 »

gaetan8888

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Re: The virus database update do not work.
« Reply #12 on: July 18, 2011, 10:31:29 AM »
Hello

Today I did installed the latest version of avast(6.0.1203)

I did set the updates to automatic.

But the error message are still poping up.

The exact error message are in french. Here is the translation:

"Avast information! 
 
The last attempt to update failed. 
To assure the protection against the 
more recent threats, please try to update
now it viral VPS base. 
 
Update now."


I have no clue why this error message.

Any hints ?

Thank

Bye

Gaetan


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Re: The virus database update do not work.
« Reply #13 on: July 18, 2011, 10:50:48 AM »
Did you set avast! to: Direct Connection (No Proxy)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ady4um

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Re: The virus database update do not work.
« Reply #14 on: July 18, 2011, 11:49:03 AM »
So, nothing new. The same recommendations. The same questions from forum users, that probably will receive the same answers of the previous posts of this same topic.

Proxy?
Dial up modem?
Automatic database updates?

Did you used the Clean Uninstall tool of Avast under Windows Safe mode so to delete all previous traces of Avast, before running the latest installation?

Do you still have old Avast files in the Windows temp folder after the Clean Uninstall?

Please read the previous suggestions (specially using the clean uninstall tool under Windows Safe Mode).