Author Topic: Status: Unsecured  (Read 11308 times)

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ClaireOKC

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Status: Unsecured
« on: July 18, 2011, 08:23:20 PM »
Am trying to fix Status: Unsecured.  Urgent: avast! service stopped  "The avast! antivirus program has been stopped, or is in an inconsistent state.  Please re-start the program to resume protecting to your system.

Tried to restart program, wouldn't start, error message that program can not restart.  Tried rebooting twice.  Tried Repair in Programs and Features in Control Panel (Repair not an option, change is)  Selected Change, first msg: Change updated successfully, then 2nd msg:  The uninstall was not completed successfully and says to reinstall, but do not have program to reinstall.  Rebooted again, twice.  It's even dropped my subscription which is not due for renewal for 2013, and will not let me paste in the license.avastlic  file. 

Please help!  Thanks

Offline Lisandro

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Re: Status: Unsecured
« Reply #1 on: July 19, 2011, 03:06:08 AM »
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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slee.tx

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Re: Status: Unsecured
« Reply #2 on: August 06, 2011, 02:51:07 PM »
I have the same problem. Followed the instructions using the "safe mode", but continue to have the problem. Any additional suggestion is appreciated.

Reinstalled again...seemed to be fine. 5 minutes later, "Progam Error...AvastSvc.exe has gnerated errors and will be closed by Windows. You will need to restart the program. An error log is being created." Suggestions? Thanks.
« Last Edit: August 06, 2011, 03:06:56 PM by slee.tx »

Offline Lisandro

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Re: Status: Unsecured
« Reply #3 on: August 06, 2011, 04:18:14 PM »
Is there any other antivirus installed? In the past?
Any other security program now and before that could be interfering?
Is your computer clean? Did you scan it with which program?
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slee.tx

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Re: Status: Unsecured
« Reply #4 on: August 06, 2011, 04:32:45 PM »
Is there any other antivirus installed? No. In the past? No
Any other security program now and before that could be interfering? No.
Is your computer clean? Yes based on Avast having been installed and running for months. Did you scan it with which program? Avast

Offline Lisandro

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Re: Status: Unsecured
« Reply #5 on: August 06, 2011, 04:56:58 PM »
Hmmm... Is your system time and date correct?
Did you register your avast free version?
The best things in life are free.

slee.tx

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Re: Status: Unsecured
« Reply #6 on: August 06, 2011, 05:12:49 PM »
Hmmm... Is your system time and date correct? Date, yes, time, needed a 10 minute adjustment.
Did you register your avast free version? Yes

Offline Asyn

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Re: Status: Unsecured
« Reply #7 on: August 06, 2011, 05:15:03 PM »
"Progam Error...AvastSvc.exe has gnerated errors and will be closed by Windows. You will need to restart the program. An error log is being created." Suggestions? Thanks.

Read here: http://forum.avast.com/index.php?topic=82702.0

Edit: Reply #49 is the important one. ;)
« Last Edit: August 06, 2011, 05:17:04 PM by Asyn »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

slee.tx

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Re: Status: Unsecured
« Reply #8 on: August 06, 2011, 06:16:17 PM »
Thank you. Reviewed the post. Decided to try to uninstall and reinstall the Pro trial version as I was unable to find the older version download.  The Pro install generated the same error messages.

Offline Asyn

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Re: Status: Unsecured
« Reply #9 on: August 06, 2011, 06:18:00 PM »
Thank you. Reviewed the post. Decided to try to uninstall and reinstall the Pro trial version as I was unable to find the older version download.  The Pro install generated the same error messages.

You have to wait for the next VPS update..!!!
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

slee.tx

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Re: Status: Unsecured
« Reply #10 on: August 06, 2011, 06:44:33 PM »
Is there a way to get on an email list to know when the next release is available?  Thanks.

Offline Asyn

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Re: Status: Unsecured
« Reply #11 on: August 06, 2011, 06:56:46 PM »
Is there a way to get on an email list to know when the next release is available?  Thanks.

You don't need a list for this.
The next VPS update will be soon. I guess today. (CET)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

slee.tx

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Re: Status: Unsecured
« Reply #12 on: August 06, 2011, 07:46:28 PM »
Thanks for the help. I'll check back later and reinstall after the update.

Offline Asyn

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Re: Status: Unsecured
« Reply #13 on: August 06, 2011, 07:47:57 PM »
Thanks for the help. I'll check back later and reinstall after the update.

You're welcome..!
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Status: Unsecured
« Reply #14 on: August 06, 2011, 08:30:13 PM »
Thanks for the help. I'll check back later and reinstall after the update.

The latest VPS 110806-1 has been released and this by all accounts corrects the problem.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security