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Author Topic: Avast was disabled during the upgrade Foxit PDF reader  (Read 5548 times)

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Offline AndreaVr

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Avast was disabled during the upgrade Foxit PDF reader
« on: July 21, 2011, 08:56:29 AM »
This morning during the upgrade to the new version of Avast Foxit Reader has been disabled by presenting this error:

 Event Type: Information
 Event Source: Application Popup
 Event Category: None
 Event ID: 26
 Date: 21/07/2011
 Time: 8:41:06
 User: N / A
 Computer:  ;D
 Description:
 Application popup: AvastSvc.exe - Application Error: There was error exception unknown software exception (0xc0000417) in the position 0x7858ccb5.

 After clicking on now protect the system is activated by only
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Offline igor

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #1 on: July 21, 2011, 09:51:22 AM »
Is there any recent unpXXXXX.tmp file (with timestamp corresponding to this event) in the folder
c:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log
?
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Offline AndreaVr

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #2 on: July 21, 2011, 10:50:06 AM »
Quote from: igor on July 21, 2011, 09:51:22 AM
Is there any recent unpXXXXX.tmp file (with timestamp corresponding to this event) in the folder
c:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log
?


Yes, there are three from 114Mb files!
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Offline igor

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #3 on: July 21, 2011, 10:56:50 AM »
Can you please pack the most recent ones into an archive and upload it to ftp://ftp.avast.com/incoming
Thanks.
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Offline AndreaVr

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #4 on: July 21, 2011, 11:10:31 AM »
Quote from: igor on July 21, 2011, 10:56:50 AM
Can you please pack the most recent ones into an archive and upload it to ftp://ftp.avast.com/incoming
Thanks.


Ok I have to put some names in particular?
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Offline igor

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #5 on: July 21, 2011, 11:11:40 AM »
No, it doesn't matter (well, it's better to make the filename somehow unique - e.g. include your nick into the name of the file).
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Offline Asyn

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #6 on: July 21, 2011, 11:12:57 AM »
Quote from: AndreaVr on July 21, 2011, 11:10:31 AM
Ok I have to put some names in particular?

Use your forum name and todays date.
Will be easier for igor to find it then.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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Offline AndreaVr

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #7 on: July 21, 2011, 11:15:18 AM »
Quote from: igor on July 21, 2011, 11:11:40 AM
No, it doesn't matter (well, it's better to make the filename somehow unique - e.g. include your nick into the name of the file).


Ok now I'm zipping and then I'll load in FTP, we will take a while because I have a 512kb upload
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Offline AndreaVr

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #8 on: July 21, 2011, 11:15:45 AM »
Quote from: Asyn on July 21, 2011, 11:12:57 AM
Quote from: AndreaVr on July 21, 2011, 11:10:31 AM
Ok I have to put some names in particular?

Use your forum name and todays date.
Will be easier for igor to find it then.

ok I'm uploading to FTP  ;D ;D ;D

File : AndreaVr21072011.rar

Successful upload !!!
« Last Edit: July 21, 2011, 11:52:32 AM by AndreaVr »
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Offline igor

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #9 on: July 21, 2011, 11:52:25 AM »
I'm afraid that dump is from May 27th, i.e. unrelated to the today's crash (and also from a previous version of avast!)... that's why I was asking about the timestamps ;)
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Offline AndreaVr

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #10 on: July 21, 2011, 12:15:56 PM »
Quote from: igor on July 21, 2011, 11:52:25 AM
I'm afraid that dump is from May 27th, i.e. unrelated to the today's crash (and also from a previous version of avast!)... that's why I was asking about the timestamps ;)


You're right I was wrong to copy the file, now I'm zipping right one and we will mail immediately

 Excuse me
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Offline AndreaVr

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Re: Avast was disabled during the upgrade Foxit PDF reader
« Reply #11 on: July 21, 2011, 12:23:47 PM »
upload in progress again with the correct file, the same first name

File : AndreaVr21072011.rar

Successful upload !!!
 ;D
« Last Edit: July 21, 2011, 12:34:18 PM by AndreaVr »
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