Author Topic: Avast Antivirus program has been stopped  (Read 9349 times)

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Offline 01twinkle

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Avast Antivirus program has been stopped
« on: July 20, 2011, 11:08:42 PM »
The message I am getting is Avast antivirus program has been stopped.  When I click on "Fix Now" nothing happen.  When I click on "start program" nothing happens.  I have shut down my computer and turned it back on, nothing helps. Anyone have any ideas of how to fix this?
Thanks

Offline Lisandro

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Re: Avast Antivirus program has been stopped
« Reply #1 on: July 20, 2011, 11:10:41 PM »
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
The best things in life are free.

Offline 01twinkle

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Re: Avast Antivirus program has been stopped
« Reply #2 on: July 20, 2011, 11:26:26 PM »
Tried the repair, no luck.  >:(

Offline Enraged User

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Re: Avast Antivirus program has been stopped
« Reply #3 on: July 22, 2011, 03:14:42 AM »
Try turning off CreditAlert temporarily to see if that's the cause.  I've been having avastsvc.exe crashes that I believe are related to CreditAlert.

Offline jdorocak

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Re: Avast Antivirus program has been stopped
« Reply #4 on: August 06, 2011, 06:53:14 PM »
I am having this same problem. This is a BIG TIME problem for me.  :'(

1. First [before uninstall & re-install] – I tried to just restart the service.
   Windows Dialog said: "Could not start the Avast antiVirus service on the local computer."

2. I uninstalled old version, downloaded latest, re-installed.
   Install worked and ran the mini-scan.


3. Clicked Finish on the install.
   -Avast came up and said i was protected.
   -Then after about a minute, a Windows Dialog came up and said Windows couldn't
      execute an instruction at some address.
   -After that the system tray icon showed UNPROTECTED
      Avast UI said "avast service is stopped"

4. I clicked "start program" then "Fix Now"
   - nothing happened

5. I went to 


Offline Asyn

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Re: Avast Antivirus program has been stopped
« Reply #5 on: August 06, 2011, 07:00:27 PM »
I am having this same problem. This is a BIG TIME problem for me.  :'(

OS..??
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jdorocak

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Re: Avast Antivirus program has been stopped
« Reply #6 on: August 06, 2011, 07:08:09 PM »
I am having this same problem. This is a BIG TIME problem for me.  Cry

I forgot to mention I am running on Windows 2000 Pro sp4 on a Dell INSPIRON 2500 [256M RAM].

1. First [before uninstall & re-install] – I tried to just restart the service.
   Windows Dialog said: "Could not start the Avast antiVirus service on the local computer."

2. I uninstalled old version, downloaded latest, re-installed.
   -Install worked and ran the mini-scan.
   -latest reinstalled version is 6.0.1203.0


3. Clicked Finish on the install.
   -Avast came up and said i was protected.
   -Then after about a minute, a Windows Dialog came up and said Windows couldn't
      execute an instruction at some address.
   -After that the system tray icon showed UNPROTECTED
      Avast UI said "avast service is stopped"

4. I clicked "start program" then "Fix Now"
   - nothing happened

5. I went to controlPanel.addRemovePrograms.Avast.repair & ran repair.
   - repair "worked".
   - Avast UI STILL said "avast service is stopped".

6. I clicked "start program" and then i clicked "Fix Now".
   - Avast Dialog came up and said:
      Avast Information:
         The following components could not be started.
           MailShield, IMShield, P2PShield, FileSystemShield,
           WebShield, ScriptShield, BehaviourShield, NetworkShield

7. Avast UI still says UNSECURED. "The avast! antivirus program has been stopped."


Thanks for the help in advance.

Love and peace,

Joe


« Last Edit: August 06, 2011, 07:12:37 PM by jdorocak »

Offline Asyn

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Re: Avast Antivirus program has been stopped
« Reply #7 on: August 06, 2011, 07:10:29 PM »
Please answer my question.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jdorocak

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Re: Avast Antivirus program has been stopped
« Reply #8 on: August 06, 2011, 07:15:37 PM »
Please answer my question.

Hi Asyn,

Sorry i didn't see your question. I modified my post to say my OS is windows 2000 Pro sp4 on a dell inspiron 2500 with 256 M RAM.

Thanks for the help.

Love and peace,

Joe

Offline Asyn

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Re: Avast Antivirus program has been stopped
« Reply #9 on: August 06, 2011, 07:18:00 PM »
Hi Asyn,

Sorry i didn't see your question. I modified my post to say my OS is windows 2000 Pro sp4 on a dell inspiron 2500 with 256 M RAM.

This issue will be fixed soon.
See: http://forum.avast.com/index.php?topic=82702.msg675403#msg675403
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline JeffChao284

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Re: Avast Antivirus program has been stopped
« Reply #10 on: August 06, 2011, 07:23:04 PM »
I am having this same problem. This is a BIG TIME problem for me.  :'(

1. First [before uninstall & re-install] – I tried to just restart the service.
   Windows Dialog said: "Could not start the Avast antiVirus service on the local computer."

2. I uninstalled old version, downloaded latest, re-installed.
   Install worked and ran the mini-scan.


3. Clicked Finish on the install.
   -Avast came up and said i was protected.
   -Then after about a minute, a Windows Dialog came up and said Windows couldn't
      execute an instruction at some address.
   -After that the system tray icon showed UNPROTECTED
      Avast UI said "avast service is stopped"

4. I clicked "start program" then "Fix Now"
   - nothing happened

5. I went to  


That is because the Microsoft Management Consule and smss.exe stopped the process due to unsafe and unknown conditions, might also be linked to some issues with the latest change that would update the VPS and for XP users, it causes a BSoD Stop Error, apparently seems the NT 5.0 subsystem is getting close to loosing compatablity due to security problems as of late, this affects 2000 and XP, more reasons Vista and Windows 7 have more security than any NT 5.0 Kernel Mode sub system.

And I knew it was smss.exe when I was currently using WinDBG to diagnosed the problem, the CPU usage to smss.exe was being used from 5% to 20% knowing it wanted to terminate the service because of some windows Zero Day flaw that was detected in the crash,

This exception may be expected and handled.
eax=00000000 ebx=00000000 ecx=7ffa4000 edx=07bd9898 esi=00000000 edi=00000000
eip=00000000 esp=050ffc18 ebp=050ffc60 iopl=0         nv up ei pl nz ac po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00010212
00000000 ??              ??? <--- Zero-Day offset crash

The offsets point to ntdll.dll and smss.exe as being the culprits on Windows 2000 which means a fatal flaw has been found and these 2 files can no longer support this anti-virus program, also online anti-virus scanners are being not accepted eaither due to these 2 files, and it is not malware issues, most likely it is as one of the Tech people said on here "End of Life" issues.

And here is a similar thread to this too,

http://forum.avast.com/index.php?topic=82702.0

Offline jdorocak

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Re: Avast Antivirus program has been stopped
« Reply #11 on: August 06, 2011, 07:32:36 PM »
Hi Asyn,

Sorry i didn't see your question. I modified my post to say my OS is windows 2000 Pro sp4 on a dell inspiron 2500 with 256 M RAM.

This issue will be fixed soon.
See: http://forum.avast.com/index.php?topic=82702.msg675403#msg675403

Thanks for the reply and the help, Asyn. Did you see Jeff's reply? He seems to have a lot of understanding.

Thanks again, Asyn.

Love and peace,

Joe

Offline jdorocak

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Re: Avast Antivirus program has been stopped
« Reply #12 on: August 06, 2011, 07:36:53 PM »

That is because the Microsoft Management Consule and smss.exe stopped the process due to unsafe and unknown conditions, might also be linked to some issues with the latest change that would update the VPS and for XP users, it causes a BSoD Stop Error, apparently seems the NT 5.0 subsystem is getting close to loosing compatablity due to security problems as of late, this affects 2000 and XP, more reasons Vista and Windows 7 have more security than any NT 5.0 Kernel Mode sub system.

And I knew it was smss.exe when I was currently using WinDBG to diagnosed the problem, the CPU usage to smss.exe was being used from 5% to 20% knowing it wanted to terminate the service because of some windows Zero Day flaw that was detected in the crash,

This exception may be expected and handled.
eax=00000000 ebx=00000000 ecx=7ffa4000 edx=07bd9898 esi=00000000 edi=00000000
eip=00000000 esp=050ffc18 ebp=050ffc60 iopl=0         nv up ei pl nz ac po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00010212
00000000 ??              ??? <--- Zero-Day offset crash

The offsets point to ntdll.dll and smss.exe as being the culprits on Windows 2000 which means a fatal flaw has been found and these 2 files can no longer support this anti-virus program, also online anti-virus scanners are being not accepted eaither due to these 2 files, and it is not malware issues, most likely it is as one of the Tech people said on here "End of Life" issues.

And here is a similar thread to this too,

http://forum.avast.com/index.php?topic=82702.0

Thanks for the info, Jeff. I gave you a shout out to Asyn.

Love and peace,

Joe

Offline Asyn

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Re: Avast Antivirus program has been stopped
« Reply #13 on: August 06, 2011, 07:37:45 PM »
Thanks for the reply and the help, Asyn.

You're welcome..!
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline untouchable

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Re: Avast Antivirus program has been stopped
« Reply #14 on: January 20, 2012, 07:18:15 AM »
My Avast Antivirus program has been stopped... pls help.. tnx