Author Topic: Help, please -- Keep getting error report  (Read 3073 times)

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Trev1995

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Help, please -- Keep getting error report
« on: May 23, 2011, 11:09:09 PM »
My avast is not working.  I have tried updating, and even uninstalling.  I cannot uninstall the program because I keep getting an error. It then takes me to the debug section which I know nothing about.  Right now Avast is not working at all and I have the full security system.  What can I do to uninstall this package from my computer completely.  I have tried using the Add/Remove programs and that's where I keep getting the error.  Please Help.

Offline DavidR

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Re: Help, please -- Keep getting error report
« Reply #1 on: May 24, 2011, 12:14:10 AM »
It would be handy if you had mentioned the error you are actually getting ?

If you have a corrupt installation then the uninstall as you find may not work.

Try a clean reinstall:
- Download the latest AIS version of avast 6.0.1125 and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
  • 1. Now uninstall avast! (using add remove programs, if you can't do that as you mention, start from the next step), reboot.
  • 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.
  • 3. install the latest version, reboot.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

darkseeker111

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Re: Help, please
« Reply #2 on: February 10, 2012, 04:33:19 PM »
Can not uninstall avast 6.0.1237 program. error message displayed that product""file not found. please help

Offline Lisandro

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Re: Help, please -- Keep getting error report
« Reply #3 on: February 10, 2012, 04:36:02 PM »
Can not uninstall avast 6.0.1237 program. error message displayed that product""file not found. please help
Please, do not double post the same. Follow your other thread.
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darkseeker111

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Help, please -- Keep getting error report
« Reply #4 on: February 10, 2012, 04:55:35 PM »
asw clear.exe to uninstall avast is not working in safe mode as well as in normal mode
so how should i uninstall my avast as it is generating message on uninstalling that product file""not found
please helllppppp

Offline .: L' arc :.

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Re: Help, please -- Keep getting error report
« Reply #5 on: February 10, 2012, 05:01:53 PM »
Are you having problems with other .exe files?
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

darkseeker111

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Re: Help, please -- Keep getting error report
« Reply #6 on: February 10, 2012, 05:38:29 PM »
dll.files of avast would be working properly but id'gonnt know
how can i know?

Offline .: L' arc :.

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Re: Help, please -- Keep getting error report
« Reply #7 on: February 10, 2012, 05:43:45 PM »
Welcome to the forums darkseeker111,

May I suggest that you start a new topic by clicking this link. Thank you.
Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1

darkseeker111

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Re: Help, please -- Keep getting error report
« Reply #8 on: February 10, 2012, 05:54:13 PM »
no i am not having any problem with other .exe files
plz help me
last reply was sent by mistake nd i m extremely sorry for that