Author Topic: Avast blocking internet completely  (Read 3572 times)

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pcs800

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Avast blocking internet completely
« on: July 25, 2011, 09:58:51 PM »
Ok so I have bought a license for avast internet security, installed it and find I have no internet at all. If I disable all shields I then have internet. I uninstalled it, downloaded the free version and installed, same thing happens.
Windows 7 ultimate x64, any help?

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Re: Avast blocking internet completely
« Reply #1 on: July 25, 2011, 10:10:41 PM »
Ok so I have bought a license for avast internet security, installed it and find I have no internet at all. If I disable all shields I then have internet. I uninstalled it, downloaded the free version and installed, same thing happens.
Windows 7 ultimate x64, any help?

Other security related software installed..??
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

pcs800

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Re: Avast blocking internet completely
« Reply #2 on: July 25, 2011, 10:25:42 PM »
Nope, it's a new gateway machine, I am a techie and of course uninstall all norton, etc before starting to load up my apps.
Same thing happened on the last gateway I bought a couple weeks ago.
What is odd is that I ran the internet security version in trila mode for about 2 weeks and it worked fine. I then input my license file, avast updated, then reboot pc, no internet.

Offline Asyn

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Re: Avast blocking internet completely
« Reply #3 on: July 25, 2011, 10:38:25 PM »
...I am a techie and of course uninstall all norton...

1. Run the appropriate tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
2. Follow instructions here: http://www.avast.com/uninstall-utility
3. Reinstall avast! IS: http://files.avast.com/iavs5x/setup_ais.exe
Solved..??
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

pcs800

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Re: Avast blocking internet completely
« Reply #4 on: July 25, 2011, 10:45:44 PM »
I'll try it and let you know, my guess is no :-)

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Re: Avast blocking internet completely
« Reply #5 on: July 25, 2011, 10:49:57 PM »
I'll try it and let you know, my guess is no :-)

Ok... ;)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

pcs800

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Re: Avast blocking internet completely
« Reply #6 on: July 25, 2011, 11:03:26 PM »
Ok so I have followed your suggestion above and now it works. ugg......
However, running the norton removal tool, nothin ghappened. No window, no removal confirmation, nothing. I am guessing that is because I already removed it using Revo uninstaller, which takes out the registry entries as well.
Anyway, if the problem creeps back in I'll come crawling back, thanks for the help ;-)

Offline Asyn

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Re: Avast blocking internet completely
« Reply #7 on: July 25, 2011, 11:07:31 PM »
Ok so I have followed your suggestion above and now it works. ugg......
Anyway, if the problem creeps back in I'll come crawling back, thanks for the help ;-)

You're welcome..!
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0