Author Topic: Can't Open Avast Businss Protection Admin Console  (Read 13735 times)

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sakpgu

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Can't Open Avast Businss Protection Admin Console
« on: August 04, 2011, 06:38:49 PM »
Greetings:
--Anybody run into this before? The Avast Business Protection console fails to open after installation. I have the same problem on two different servers and suspect problems with IIS.
--In each case, it was a clean install of the BBP with the default settings. No errors were reported during installation.
--However, I noted different errors depending on whether the console is opened on the server where Avast is installed or whether it's opened from another machine.  When opened from another machine as http://server/avast the page redirects to https://server.domain.local:8732. Please see attached screen shots.
--I've taken the following troubleshooting steps:
-Ran repair installation.
-Removed/rebooted/reinstalled Avast admin console.
-Disabled firewall.
-Ensured that TCP protocol is allowed on AVAST SQL Express database.
--Noted that Avast server listening on port 8732 from attempting to login to console from client machine. The PID is 4 (system).
--I'd appreciate any suggestions. Thank you.
Patrick

wpn

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #1 on: August 04, 2011, 08:03:23 PM »
can you restart the IIS services and all

Check the logging directory of avast  c:\programdata\avast..\..\logs
Check the windows event viewer

If possible post the logfiles from the Avast directory

Offline lukas.hasik

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #2 on: August 04, 2011, 10:20:47 PM »
It seems that something blocks the secure communication on port 8732. Firewall?

Could you try to navigate to <your_server_name>/avast/Service.aspx ? It will navigate you to admin console BUT WITHOUT HTTPS. Please, be carefull all the data between console and server will travel in plain text.
Try it locally first to prove the "FW" idea...
Quality is also a feature.

sakpgu

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #3 on: August 04, 2011, 11:17:39 PM »
Hello:
--Thank you both for the suggestions. The Event Viewer logs show only service stop/start entries from troubleshooting, etc. I found no other logs (other than the service install log) in %ProgramFile%\Avast. Also, I verified that there is no firewall running on the server.
--The plot thickens. I can reach the console at http://server/avast/service.aspx. However, I cannot login due to the following error (see below). I restarted the services and the server itself.
--Any other suggestions? Thanks.
P.
::ERROR MESSAGE::

[CrossDomainError]
Arguments: http://server.domain.local/avast/default.aspx:8731/Design_Time_Addresses/Avast.Sbc.Service.Core/SbcConnectionPoint/
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=4.0.60531.0&File=System.ServiceModel.dll&Key=CrossDomainError

   at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
   at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result)
   at Avast.Net.Console.SbcServiceConnectionPoint.SbcConnectionPointServerClient.SbcConnectionPointServerClientChannel.EndGetLocalizedEnum(IAsyncResult result)
   at Avast.Net.Console.SbcServiceConnectionPoint.SbcConnectionPointServerClient.Avast.Net.Console.SbcServiceConnectionPoint.ISbcConnectionPointServer.EndGetLocalizedEnum(IAsyncResult result)
   at Avast.Net.Console.SbcServiceConnectionPoint.SbcConnectionPointServerClient.OnEndGetLocalizedEnum(IAsyncResult result)
   at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result)

BigJay2050

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #4 on: August 05, 2011, 03:26:28 AM »
I am having the same exact issue, logs are clear of error and show successful installation.  I can reach the root website, but if I attempt to connect to /Avast/Default.aspx it fails.

EDIT: Also, I'm running the trial version, just downloaded today.
« Last Edit: August 05, 2011, 03:30:27 AM by BigJay2050 »

PatrickMoore

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #5 on: August 05, 2011, 03:19:15 PM »
I am also experiencing the same problem. Installed on W2K3 Server and SQL Express 2008 R2.

Edit - Admin console logs indicate service is binding to incorrect IP. How can I change this ?
« Last Edit: August 05, 2011, 03:30:15 PM by PatrickMoore »

sakpgu

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #6 on: August 05, 2011, 03:27:57 PM »
Greetings:
--Partial good news for all cursed by this. I found a solution for one of my two servers. Try either of the following:
-Add the URLs http(s)://server.domain.local/Avast to Trusted Site in IE. This only worked on one of my two servers.
-Browse to http://server/Avast/service.aspx as recommended above. This worked on one server but I still can't login because of the cross domain error referenced above when the login prompt appears. Any suggestions on that one? My research says that error may be tied to Silverlight.
--Thanks for all the help.
P.
« Last Edit: August 05, 2011, 03:31:15 PM by sakpgu »

qpcnoadm

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #7 on: August 06, 2011, 02:04:47 AM »
I am experiencing the same issue.  Firewall is disabled. Going to http://%server%/Avast/Default.aspx always returned a certificate error on local station and not reachable at all by any other computer on the network. 

Tried %server%/Avast/Service.aspx works for all computers on the network and brings up the logon screen of the administration console.  So what is the difference between the default.aspx and the service.aspx?

So can we use "service.aspx" instead?

sakpgu

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #8 on: August 06, 2011, 05:09:37 AM »
Greetings:
--Yes, I think you can go with http://server/service.aspx. I used that URL to access the console and admin the clients earlier today. All appears well. Good luck.
P.

Offline lukas.hasik

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #9 on: August 06, 2011, 11:24:14 PM »
I am experiencing the same issue.  Firewall is disabled. Going to http://%server%/Avast/Default.aspx always returned a certificate error on local station and not reachable at all by any other computer on the network. 


If it's 64b system try to register jscrip.dll again - as administrator run "regsvr32 C:\Windows\SysWOW64\jscript.dll"

hth
Lukas
Quality is also a feature.

Offline lukas.hasik

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #10 on: August 06, 2011, 11:31:15 PM »

::ERROR MESSAGE::

[CrossDomainError]

What is your browser? I've seen it with Opera however Opera isn't supported browser for SBC.
Quality is also a feature.

sakpgu

  • Guest
Re: Can't Open Avast Businss Protection Admin Console
« Reply #11 on: August 07, 2011, 12:47:33 AM »
Greetings:
--I've tried IE 8, IE 9 and Firefox 5. Thanks.
P.

Paul Rodgers

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #12 on: August 09, 2011, 12:45:33 AM »
Try to reach it by IP address instead of server.domain.

Offline spi

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #13 on: August 09, 2011, 05:45:37 AM »
sometimes is also happen to me, usually is because of the service not starting.
please check the status service below and make sure that's is running:
1. avast! Administration Console
2. avast! Administration Console Monitor
3. HTTP SSL
4. World Wide Web Publishing Servise 

if the services status is stop or blank you can starting the service by manual.
Windows 10 Pro 64-bit + avast Premium 11.1.2241
Network tools: Wireshark+CACE Pilot | Android Softphone + Grandstream UCM61xx | MI4i | Running Out of Time (1999)

jmetzen

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Re: Can't Open Avast Businss Protection Admin Console
« Reply #14 on: August 15, 2011, 03:31:40 PM »
Hi Altogether,

I figured out today this issue, within an intensive test of Avast! BPP.
To be able to start the BPP Console with the IE8, you have to
active mixed content in the Security Setting for the specific Zone.

BR Jörg