Author Topic: SBC 1.0 SP1  (Read 40291 times)

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wpn

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Re: SBC 1.0 SP1
« Reply #15 on: August 11, 2011, 04:57:49 PM »
im still getting a premature ending with rollback

maybe im overlooking something in the logs but i dont see any error indicating any error causing a rollback, so i figure its still the same problem as before with the remote database server issue


i cant upload the mirror log because of the 192K limitation of the forum.


the database is present in the database btw.
« Last Edit: August 11, 2011, 06:31:46 PM by wpn »

MKop

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Re: SBC 1.0 SP1
« Reply #16 on: August 11, 2011, 05:44:48 PM »
I DL'd and applied.    No issues other than a momentary "Mirror could not download..." error.  THis went away after the reboot. 


Could you send me the mirror.log?
thx




Offline lukas.hasik

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Re: SBC 1.0 SP1
« Reply #17 on: August 11, 2011, 06:32:59 PM »
I may be missing something, but with this new release, did we lose the ability to disable the AntiSpam Shield from BPP?

I cant seem to find it where it was before.  Network => Group Settings => Shields

Could you try to "clear" cache of your browser? And check that your license is BPP, please (Admin > Subscription)

regards
Quality is also a feature.

VCW

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Re: SBC 1.0 SP1
« Reply #18 on: August 11, 2011, 09:21:39 PM »
I may be missing something, but with this new release, did we lose the ability to disable the AntiSpam Shield from BPP?

I cant seem to find it where it was before.  Network => Group Settings => Shields

Could you try to "clear" cache of your browser? And check that your license is BPP, please (Admin > Subscription)

regards


I've cleared the cache and have tried multiple browsers (Firefox and Chrome) from multiple machines.  But under Network => Group Settings => Shields, there is no option to disable the AntiSpam Shield as there was in the previous release of the SBC. 

Offline lukas.hasik

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Re: SBC 1.0 SP1
« Reply #19 on: August 11, 2011, 09:35:50 PM »
and the license?
Quality is also a feature.

Offline vojtech

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Re: SBC 1.0 SP1
« Reply #20 on: August 12, 2011, 12:40:13 PM »
im still getting a premature ending with rollback

maybe im overlooking something in the logs but i dont see any error indicating any error causing a rollback, so i figure its still the same problem as before with the remote database server issue

The new version supports standard Windows Installer logging. You can use this command line for verbose log of all information:
setup_console_bp.exe /L*V C:\setup_console_bp.log
It will tell us what action has failed.

VCW

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Re: SBC 1.0 SP1
« Reply #21 on: August 12, 2011, 02:05:21 PM »
and the license?

Sorry, I forgot to answer that part of your question.  Yes, the subscription reports Business Protection Plus, as does the title banner at the top of the console's web portal. 

wpn

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Re: SBC 1.0 SP1
« Reply #22 on: August 12, 2011, 09:09:54 PM »
im logging in from home right now to create the log files and post them here

if they are too big either ill cut them up in parts or email them to: ??

just bare with me....
im at home in a virtual machine, connected via vpn, started a rdp session to my restored fileserver where i started a new rdp server to be able to edit my restored database server
(restored as in test environment)

version: 1.0.41755 according to the install wizard


ps: no offense, but i will filter the passwords which are saved plain txt in that logfile ;)
« Last Edit: August 12, 2011, 09:25:03 PM by wpn »

wpn

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Re: SBC 1.0 SP1
« Reply #23 on: August 12, 2011, 10:10:16 PM »
The log is over 800K in size, cant attach it. After my censoring it still contains company network sensitive information so i will only e-mail/upload it to avast not on a public site.


running the cli elevated so the installer is elevated automaticly

There is in total 52 times the word error:
Code: [Select]
Line 44: MSI (c) (90:F4) [21:22:27:140]: Note: 1: 2205 2:  3: Error
Line 193: MSI (s) (E8:A4) [21:22:27:203]: Note: 1: 2205 2:  3: Error
Line 194: MSI (s) (E8:A4) [21:22:27:203]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1715
Line 194: MSI (s) (E8:A4) [21:22:27:203]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1715
Line 194: MSI (s) (E8:A4) [21:22:27:203]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1715
Line 196: MSI (s) (E8:A4) [21:22:27:203]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127
Line 277: MSI (s) (E8:A4) [21:22:27:234]: Note: 1: 2262 2: Error 3: -2147287038
Line 278: MSI (s) (E8:A4) [21:22:27:234]: Transforming table Error.
Line 832: MSI (s) (E8:A4) [21:22:27:422]: Note: 1: 2262 2: Error 3: -2147287038
Line 833: MSI (s) (E8:A4) [21:22:27:422]: Transforming table Error.
Line 835: MSI (s) (E8:A4) [21:22:27:422]: Note: 1: 2262 2: Error 3: -2147287038
Line 836: MSI (s) (E8:A4) [21:22:27:422]: Transforming table Error.
Line 838: MSI (s) (E8:A4) [21:22:27:422]: Note: 1: 2262 2: Error 3: -2147287038
Line 839: MSI (s) (E8:A4) [21:22:27:422]: Transforming table Error.
Line 841: MSI (s) (E8:A4) [21:22:27:422]: Note: 1: 2262 2: Error 3: -2147287038
Line 842: MSI (s) (E8:A4) [21:22:27:422]: Transforming table Error.
Line 853: MSI (s) (E8:A4) [21:22:27:422]: Note: 1: 2262 2: Error 3: -2147287038
Line 854: MSI (s) (E8:A4) [21:22:27:437]: Transforming table Error.
Line 857: MSI (s) (E8:A4) [21:22:27:437]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127
Line 1165: MSI (s) (E8:A4) [21:22:27:609]: Note: 1: 2262 2: Error 3: -2147287038
Line 1166: MSI (s) (E8:A4) [21:22:27:609]: Transforming table Error.
Line 1340: MSI (s) (E8:A4) [21:22:27:765]: Note: 1: 2262 2: Error 3: -2147287038
Line 1341: MSI (s) (E8:A4) [21:22:27:765]: Transforming table Error.
Line 1474: MSI (s) (E8:A4) [21:22:27:890]: Note: 1: 2228 2:  3: ServiceInstall 4: SELECT `ServiceInstall`,`Name`,`DisplayName`,`ServiceType`,`StartType`,`ErrorControl`,`LoadOrderGroup`,`Dependencies`,`StartName`,`Password`,`ComponentId`,`Directory_`,`FileName`,`Arguments` FROM `ServiceInstall`, `Component`, `File` WHERE `ServiceInstall`.`Component_` = `Component`.`Component` AND (`Component`.`KeyPath` = `File`.`File`) AND (`Action` = 1 OR `Action` = 2)
Line 1740: MSI (s) (E8:A4) [21:22:28:078]: Note: 1: 2262 2: Error 3: -2147287038
Line 1741: MSI (s) (E8:A4) [21:22:28:078]: Transforming table Error.
Line 2558:   On Error Resume Next
Line 2650: CustomAction StartMainService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Line 3197: MSI (s) (E8:A4) [21:24:56:375]: Error in rollback skipped. Return: 5
Line 3239: Property(S): STR_LICENSE_CANNOT_DOWNLOAD_DEMO = Cannot download demo license.\n(Error [1])
Line 3309: Property(S): STR_LICENSE_INVALID_OR_EXPIRED = The license is not valid for this product or has expired.\n(Error [1])
Line 3321: Property(S): STR_TITLE_ERROR = Error
Line 3321: Property(S): STR_TITLE_ERROR = Error
Line 3369: Property(S): ErrorDialog = ErrorDlg
Line 3369: Property(S): ErrorDialog = ErrorDlg
Line 3586: MSI (s) (E8:A4) [21:24:56:437]: Unable to delete the file outside of the engine. LastError = 2
Line 3606: MSI (c) (0C:6C) [21:24:56:453]: Doing action: FatalError
Line 3607: Action 21:24:56: FatalError.
Line 3608: Action start 21:24:56: FatalError.
Line 3609: Action ended 21:25:02: FatalError. Return value 1.
Line 3615: MSI (c) (0C:6C) [21:25:02:422]: Doing action: FatalError
Line 3616: Action 21:25:02: FatalError.
Line 3617: Action start 21:25:02: FatalError.
Line 3618: Action ended 21:25:02: FatalError. Return value 1.
Line 3625: MSI (c) (0C:6C) [21:25:02:437]: Doing action: FatalError
Line 3626: Action 21:25:02: FatalError.
Line 3627: Action start 21:25:02: FatalError.
Line 3628: Action ended 21:25:02: FatalError. Return value 1.
Line 3633: MSI (c) (0C:6C) [21:25:02:453]: Doing action: FatalError
Line 3634: Action 21:25:02: FatalError.
Line 3635: Action start 21:25:02: FatalError.
Line 3636: Action ended 21:25:02: FatalError. Return value 2.


as bonus at the end of the logfile (partical overlap with above errors):
Code: [Select]
MSI (s) (E8:A4) [21:24:56:437]: Attempting to delete file C:\Windows\Installer\676dad3.mst
MSI (s) (E8:A4) [21:24:56:437]: Attempting to delete file C:\Windows\Installer\676dad3.mst
MSI (s) (E8:A4) [21:24:56:437]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (E8:A4) [21:24:56:437]: MainEngineThread is returning 1603
MSI (s) (E8:28) [21:24:56:437]: RESTART MANAGER: Session closed.
MSI (s) (E8:28) [21:24:56:437]: No System Restore sequence number for this installation.
MSI (s) (E8:28) [21:24:56:437]: User policy value 'DisableRollback' is 0
MSI (s) (E8:28) [21:24:56:437]: Machine policy value 'DisableRollback' is 0
MSI (s) (E8:28) [21:24:56:437]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (E8:28) [21:24:56:437]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E8:28) [21:24:56:437]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E8:28) [21:24:56:437]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (E8:28) [21:24:56:437]: Restoring environment variables
MSI (s) (E8:28) [21:24:56:437]: Destroying RemoteAPI object.
MSI (s) (E8:68) [21:24:56:437]: Custom Action Manager thread ending.
MSI (c) (90:F4) [21:24:56:453]: Back from server. Return value: 1603
MSI (c) (90:F4) [21:24:56:453]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (90:F4) [21:24:56:453]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 21:24:56: ExecuteAction. Return value 3.

Action ended 21:22:27: AI_InstallPrerequisite. Return value 1.
MSI (c) (0C:6C) [21:24:56:453]: Doing action: FatalError
Action 21:24:56: FatalError.
Action start 21:24:56: FatalError.
Action ended 21:25:02: FatalError. Return value 1.
MSI (c) (0C:6C) [21:25:02:422]: Doing action: AI_CleanPrereq
Action 21:25:02: AI_CleanPrereq.
Action start 21:25:02: AI_CleanPrereq.
MSI (c) (0C:FC) [21:25:02:422]: Invoking remote custom action. DLL: C:\Users\awino\AppData\Local\Temp\MSI393D.tmp, Entrypoint: CleanPrereq
Action ended 21:25:02: AI_CleanPrereq. Return value 1.
MSI (c) (0C:6C) [21:25:02:422]: Doing action: FatalError
Action 21:25:02: FatalError.
Action start 21:25:02: FatalError.
Action ended 21:25:02: FatalError. Return value 1.
MSI (c) (0C:6C) [21:25:02:437]: Doing action: AI_RemoveTempFiles
Action 21:25:02: AI_RemoveTempFiles.
Action start 21:25:02: AI_RemoveTempFiles.
MSI (c) (0C:A4) [21:25:02:437]: Invoking remote custom action. DLL: C:\Users\awino\AppData\Local\Temp\MSI394D.tmp, Entrypoint: RemoveTempFiles
MSI (c) (0C!E4) [21:25:02:437]: PROPERTY CHANGE: Adding AITEMPFILESREMOVED property. Its value is 'YES'.
Action ended 21:25:02: AI_RemoveTempFiles. Return value 1.
MSI (c) (0C:6C) [21:25:02:437]: Doing action: FatalError
Action 21:25:02: FatalError.
Action start 21:25:02: FatalError.
Action ended 21:25:02: FatalError. Return value 1.
MSI (c) (0C:6C) [21:25:02:437]: Doing action: Cleanup
Action 21:25:02: Cleanup.
Action start 21:25:02: Cleanup.
Action ended 21:25:02: Cleanup. Return value 0.
MSI (c) (0C:6C) [21:25:02:453]: Doing action: FatalError
Action 21:25:02: FatalError.
Action start 21:25:02: FatalError.
Action ended 21:25:02: FatalError. Return value 2.
MSI (c) (0C:74) [21:25:02:469]: Destroying RemoteAPI object.
MSI (c) (0C:24) [21:25:02:469]: Custom Action Manager thread ending.
=== Verbose logging stopped: 12-8-2011  21:25:02 ===



On line 3309 i see that the downloaded demo licence is not valid (chosen the option for demo license in setup since i didnt purchase yet) and after that the fatal errors start....

I will start the same setup but going for a local database install to see if the same errors occur




« Last Edit: August 12, 2011, 10:53:51 PM by wpn »

wpn

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Re: SBC 1.0 SP1
« Reply #24 on: August 12, 2011, 10:35:14 PM »
this is the end of the successful deployment with the local database

Code: [Select]
MSI (s) (38:CC) [22:26:22:733]: Attempting to delete file C:\Windows\Installer\6ac37b9.mst
MSI (s) (38:CC) [22:26:22:748]: Attempting to delete file C:\Windows\Installer\6ac37b9.mst
MSI (s) (38:CC) [22:26:22:748]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (38:CC) [22:26:22:748]: MainEngineThread is returning 0
MSI (s) (38:60) [22:26:22:748]: RESTART MANAGER: Session closed.
MSI (s) (38:60) [22:26:22:748]: No System Restore sequence number for this installation.
MSI (s) (38:60) [22:26:22:748]: User policy value 'DisableRollback' is 0
MSI (s) (38:60) [22:26:22:748]: Machine policy value 'DisableRollback' is 0
MSI (s) (38:60) [22:26:22:748]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (38:60) [22:26:22:748]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (38:60) [22:26:22:748]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (38:60) [22:26:22:748]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (38:60) [22:26:22:748]: Restoring environment variables
MSI (s) (38:60) [22:26:22:748]: Destroying RemoteAPI object.
MSI (s) (38:84) [22:26:22:748]: Custom Action Manager thread ending.
MSI (c) (90:B4) [22:26:22:748]: Back from server. Return value: 0
MSI (c) (90:B4) [22:26:22:748]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (90:B4) [22:26:22:748]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 22:26:22: ExecuteAction. Return value 1.
=== Verbose logging stopped: 12-8-2011  22:26:22 ===

Action ended 22:23:44: AI_InstallPrerequisite. Return value 1.
MSI (c) (AC:5C) [22:26:22:764]: Doing action: AI_InstallPostPrerequisite
Action 22:26:22: AI_InstallPostPrerequisite. Installing required software
Action start 22:26:22: AI_InstallPostPrerequisite.
MSI (c) (AC:60) [22:26:22:764]: Invoking remote custom action. DLL: C:\Users\awino\AppData\Local\Temp\MSI2875.tmp, Entrypoint: InstallPostPrereq
Action 22:26:22: AI_InstallPrerequisite. Installing required software
Action ended 22:26:22: AI_InstallPostPrerequisite. Return value 1.
MSI (c) (AC:5C) [22:26:22:795]: Doing action: ExitDialog
Action 22:26:22: ExitDialog.
Action start 22:26:22: ExitDialog.
MSI (c) (AC:C4) [22:26:29:123]: PROPERTY CHANGE: Deleting EXIT_OPEN_CONSOLE property. Its current value is 'Yes'.
Action ended 22:26:29: ExitDialog. Return value 1.
MSI (c) (AC:5C) [22:26:29:795]: Doing action: AI_CleanPrereq
Action 22:26:29: AI_CleanPrereq.
Action start 22:26:29: AI_CleanPrereq.
MSI (c) (AC:20) [22:26:29:795]: Invoking remote custom action. DLL: C:\Users\awino\AppData\Local\Temp\MSI43ED.tmp, Entrypoint: CleanPrereq
Action ended 22:26:29: AI_CleanPrereq. Return value 1.
MSI (c) (AC:5C) [22:26:29:826]: Doing action: ExitDialog
Action 22:26:29: ExitDialog.
Action start 22:26:29: ExitDialog.
Action ended 22:26:29: ExitDialog. Return value 1.
MSI (c) (AC:4C) [22:26:29:826]: Destroying RemoteAPI object.
MSI (c) (AC:B4) [22:26:29:826]: Custom Action Manager thread ending.
=== Verbose logging stopped: 12-8-2011  22:26:29 ===

i will zip both files and PM vojtech where to download since the logs are too big to attach and the files contain network sensitive info...

« Last Edit: August 12, 2011, 11:00:10 PM by wpn »

Offline vojtech

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Re: SBC 1.0 SP1
« Reply #25 on: August 15, 2011, 10:23:36 AM »
This is the problem:
Code: [Select]
CustomAction StartMainService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Unfortunately the 1603 is not quite actual error code so I can only guess that there is still a problem with service dependencies. We
will try to simulate it here.

wpn

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Re: SBC 1.0 SP1
« Reply #26 on: August 15, 2011, 10:30:42 PM »
how come its not the actual code (yes im ignoring the remark in the error line) and how can i get the real code or do i need to do something else for debugging?

i do not believe it will be hard to simulate since it happens in all installations i tried from the copy

any insight on a fix date?
my temporary license will expire this month so i have 2 options

1) go ahead buy the licenses, install a temporary new server (with a license that i dont have) with local db until the BUG is fixed
2) get another temporary license from avast until the bug is fixed

ITBuildersLLC

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Re: SBC 1.0 SP1
« Reply #27 on: August 17, 2011, 08:23:08 AM »
Sadly, I'm still having the same problem with the latest build.

Here is our environment:

   Windows Server 2008 Standard Edition (32-bit)
   Service Pack 2
   Member of SBS 2003 domain

Here is my installation process:
   - Avast 4 Server Edition was previously installed but removed through the Programs and Features control panel.
   - Rebooted.
   - Ran aswClear Uninstall Utility.
   - Rebooted.
   - Ran CCleaner to clear temporary files and orphaned registry keys.
   - Logged in as domain administrator.
   - Launched Avast Business Protection as administrator.
   - Setup installs IIS and Silverlight.
   - After prerequisites are finished, the "Could not access VBScript run time for custom action" appears.
   - Clicking the Finish button repeats the same VBScript error.

Corrective steps taken thus far:
   - Reregistered VBScript.dll
   - Verified VBScript and JSScript are not registered under HKCU.
   - Ran system file integrity check (sfc /scannow).
   - Ran check disk (chkdsk c: /v /x /f).

Attached are screenshots of the errors and setup logfile.



ITBuildersLLC

  • Guest
Re: SBC 1.0 SP1
« Reply #28 on: August 17, 2011, 08:52:20 AM »
I re-ran the installer with verbose logging.   Attached is the resulting log file.

Offline vojtech

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Re: SBC 1.0 SP1
« Reply #29 on: August 17, 2011, 01:52:35 PM »
Does it work when you start some VBS file from Windows Explorer ?