I need Heip w/ a Virus Infection--Please speak slowly.

[bob3160]

Tech Impaired
You went from:

I cannot access the file--permission denied.

to this:

The sad-sad ending to this story.

I ran to Staples--bought an external backup drive (Maxtor)--saved what I could--wiped "C" drive clean-found myself forever stuck in DOS--took the machine in and just got her back.

You where asked to disable System Restore because the file was in the system restore folder and therefore couldn't be accessed.
DavidR also referred you to step by step instructions on exactly how this is done.
As Eddy said, if you don't understand an instruction, all you have to do is say so.  We are here because we enjoy helping people solve their problems. We try very hard not to give up on a problem till it's solved but, that requires the same dedication from the person having the problem.
Hopefully, if you have another problem, you'll have the same patience with us. Thanks

[conazus]

Only some things are over my head--ya know?

If you don't understand what we are saying/asking. Just say so and we will refrase it and keep refrasing it till you do understand it. Most of us are very patient and don't give up easily when we are trying to help someone.

er..  I don't believe that is what he meant by that comment Eddy  

Hopefully, if you have another problem, you'll have the same patience with us.  

bob....

  if he did do all (as he says he did)  that he was told by people here to do ,   and it somehow screwed things up  (can happen)  and he wound up in DOS and didnt know what to do from there...    that I totally get,   as many many many people do not know how to recover from some major problems.        We need to remember that  a longggggg time ago,  before we learned what we have now...    there were times for most all of us that we "thought"   things were worse then they are.

[Tech Impaired]

Thanks Eddy.  I got myself stuck in DOS with no way out-and no way to get back online.

I would have responded earlier--but I went from having a virus to not having access to my email account.  puters huh?

[Eddy]

Put in the Windows cd and do a repair installation. Make sure you install in the same folder windows is currently in.

[Tech Impaired]

I'm done now--well except for getting my puter to recognize my external backup drive.  I think this is a matter of finding the correct usb port--but frankly--I'm tired of this and am taking the day off.  

[Eddy]

I'm tired of this and am taking the day off.

That is ok with me, as long as you don't give up