Author Topic: installed clients appear disconnected  (Read 29920 times)

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agile.inf.br

  • Guest
installed clients appear disconnected
« on: August 28, 2011, 02:00:54 PM »
###### English #########
Bp Avast was installed on a server 2003 with sql server 2008 R2, the installation went smoothly, I can access the management console to remotely install the antivirus client stations, however to install the clients appear in the list (network) as disconnected . Since the server is just like the rest green status appears as if you were offline.
I've been checking DNS, DHCP, services, firewall, network connections it's all turned on and no errors in Event viewer windows

Does anyone have an idea what can I do?

#######Portugues - BR########
Foi instalado o Avast Bp em um servidor 2003 server com o sql 2008 R2 , a instalação transcorreu normalmente , consigo acessar o console de gerenciamento, e instalar remotamente os clientes antivirus nas estações, porem ao instalar os clientes aparecem na listagem (network) como desconectado . Sendo que apenas o servidor esta como o status verde o restante aparece como se estivesse offline.
Ja estive verificando DNS, DHCP , Serviços ,Firewall, conexões de rede , esta tudo ativado e sem erros no Event viewer do windows


Alguem tem uma ideia do que posso fazer?
#########################

bertmaster

  • Guest
Re: installed clients appear disconnected
« Reply #1 on: August 29, 2011, 03:33:34 PM »
I'm also having the same issue.  I've installed the BP Control Panel on Windows Server 2003, I see all of the clients in the network list, but all clients are showing disconnected.  I was able to install BP to a client running XP Pro via the install url, but event that client is showing disconnected. 




Laneg004

  • Guest
Re: installed clients appear disconnected
« Reply #2 on: August 29, 2011, 06:48:29 PM »
As a temporary fix for this, I stopped and started the console service and then the disconnected machines started appearing as connected again.

bertmaster

  • Guest
Re: installed clients appear disconnected
« Reply #3 on: August 29, 2011, 09:01:44 PM »
correction:  In my case they are not showing as disconnected, they are all showing as Unmanaged.  Even the workstation that has the BP client installed. 

bertmaster

  • Guest
Re: installed clients appear disconnected
« Reply #4 on: August 30, 2011, 02:59:01 PM »
I tried stopping and starting the service, but that didn't work.  Does anyone have any suggestions on getting client machines to connect with the console? 

soaked

  • Guest
Re: installed clients appear disconnected
« Reply #5 on: August 30, 2011, 03:21:12 PM »
Hello,

Try to update the mirror and wait till the clients update from the SBc.

Regards

agile.inf.br

  • Guest
Re: installed clients appear disconnected
« Reply #6 on: August 30, 2011, 04:56:16 PM »
As a test was performed procedures:
- Stopped and restarted the service
- Updated the mirror

However the error still appear as disconnected customers

Offline lukas.hasik

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  • Product manager of Avast Security for Windows
Re: installed clients appear disconnected
« Reply #7 on: August 30, 2011, 09:36:03 PM »
1, at console, "ADMIN > Computer login audit trail" shows what computers tried to connect to the sbc server
2, at client, there is AvastNet.log which logs the connection attempts from client to the sbc server

these two "logs" could say more details

What is the version of your SBC server? and the avast! client(s)?
Quality is also a feature.

agile.inf.br

  • Guest
Re: installed clients appear disconnected
« Reply #8 on: August 31, 2011, 01:57:24 AM »
Client Version  6.0.1253
Avast BP Console
Program Version 1.0.888.19
Version Database BD 1148

The log  AvastNet.log  not exist into client

Into the server Computer login audit , not exist no one entry about computers

bertmaster

  • Guest
Re: installed clients appear disconnected
« Reply #9 on: August 31, 2011, 10:28:58 PM »
My versions are:
avast! Administration Console: 1.0.888.14
Mirror info, Program ver.: 6.0.1253
Client Ver: 6.0.1253

The Computer login audit trail is empty.

How do I update the mirror as agile.inf.br is suggesting?



Offline lukas.hasik

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  • Product manager of Avast Security for Windows
Re: installed clients appear disconnected
« Reply #10 on: September 01, 2011, 09:58:25 PM »
Mirror checks for updates every 15 minutes.
Or you can run manually "Update server definitions" job.

Could you check that "avast! Net Client" service is running on clients?
Quality is also a feature.

agile.inf.br

  • Guest
Re: installed clients appear disconnected
« Reply #11 on: September 02, 2011, 01:06:28 AM »
avast! Net Client"  is started and running .

agile.inf.br

  • Guest
Solved: installed clients appear disconnected
« Reply #12 on: September 02, 2011, 02:43:55 AM »
How desperate trying, since the information obtained was not paying off, uninstalled Avast BP and removed the SQL database and reinstalled Avast BP, customers reappeared.

bertmaster

  • Guest
Re: installed clients appear disconnected
« Reply #13 on: September 02, 2011, 02:49:16 PM »
Thanks for the input. 

Net Client service is running on the client machine.  I think I'll try uninstalling and re-installing like agile.inf.br.  Maybe that will work for me. 

bertmaster

  • Guest
Re: installed clients appear disconnected
« Reply #14 on: September 07, 2011, 05:51:38 PM »
I've abandoned all efforts to get BP functioning as expected.  I've lost too many hours on this software package.  I've been using Avast Pro at my organization for 3 years, but I think I'm going with Vipre Enterprise for my managed AV solution.