Author Topic: Can't insert license file  (Read 12501 times)

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Cadwedig

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Can't insert license file
« on: August 31, 2011, 02:27:05 PM »
Hi all,

I'm new to avast & having problems getting it started. I followed the instructions in the license file email (downloading, etc.) but everytime I try to 'Insert license file' I get a message saying 'No valid license content found!'

Any suggestions how I can fix this?!

Thanks.

Offline DavidR

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Re: Can't insert license file
« Reply #1 on: August 31, 2011, 02:58:21 PM »
Which license did you purchase, avast internet security or avast pro ?
What is the avast version you have installed and are trying to insert the license into ?

Did you save the license.avastlic file to your hard disk ?
You would then have to navigate to that file to insert it, did you do that.

If you saved your license.avastlic file to your hard disk, then double clicking on it should have avast do the insertion.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Cadwedig

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Re: Can't insert license file
« Reply #2 on: August 31, 2011, 03:20:13 PM »
I have internet security version 6.0.1203. I've saved the file to my hard disk and tried both double clicking the actual file & trying to get the program to insert the file but both keep giving me the 'no valid license content found' message.
I can't seem to do anything else with avast - anything else I click on (e.g. updating) tells me that 'The avast! service is not running'.

Offline Pondus

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Re: Can't insert license file
« Reply #3 on: August 31, 2011, 03:25:58 PM »
Quote
anything else I click on (e.g. updating) tells me that 'The avast! service is not running'.
did you reboot after installing avast ?

what antivirus did you have before installing avast ?
have you removed it ?

Cadwedig

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Re: Can't insert license file
« Reply #4 on: August 31, 2011, 03:33:18 PM »
My computer has been rebooted several times since we first installed. We used to have McAfee which hasn't been removed yet, although it's no longer active - would uninstalling it help?!  ???

YoKenny

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Re: Can't insert license file
« Reply #5 on: August 31, 2011, 03:37:40 PM »
My computer has been rebooted several times since we first installed. We used to have McAfee which hasn't been removed yet, although it's no longer active - would uninstalling it help?!  ???
Definitly!

You can not run two anti virus applications simultaneously.

Offline Pondus

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Re: Can't insert license file
« Reply #6 on: August 31, 2011, 03:37:57 PM »
absolutely...NEVER EVER run/install more then one AV
having more then one AV installed can/will create all kind of windows errors and false positive detections

after uninstall it is recomended to run a removal tool and reboot so all leftovers are gone

Uninstallers for Security Software
http://thewebatom.net/uninstallers/security-software/

Offline Pondus

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Re: Can't insert license file
« Reply #7 on: August 31, 2011, 03:42:13 PM »
if avast still does not run after this you may try avast repair

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

If still problems try to uninstall/reinstall avast



How to incert license
http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=476


Cadwedig

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Re: Can't insert license file
« Reply #8 on: August 31, 2011, 04:12:40 PM »
Right, McAfee is gone! I'm still getting the 'No valid license content found' message when I try to insert the license though!
I tried repairing avast but got a message telling me to do a full update so I tried that & got 'There was an error while changing the product configuration'.
Maybe I should try uninstalling/reinstalling avast!?

ady4um

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Re: Can't insert license file
« Reply #9 on: August 31, 2011, 04:44:42 PM »
Right, McAfee is gone! I'm still getting the 'No valid license content found' message when I try to insert the license though!

Sorry to ask, but just to be sure. Did you run the uninstall utility for McAfee? Better to run it under Windows Safe Mode.

Quote
I tried repairing avast but got a message telling me to do a full update so I tried that & got 'There was an error while changing the product configuration'.
Maybe I should try uninstalling/reinstalling avast!?

There is also a Clear Removal Utility for Avast, in case the normal un/re- installing doesn't work (from Safe Mode). But, all this should be made after running the removal tool for McAfee, and rebooting.

DarkMasters

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Re: Can't insert license file
« Reply #10 on: August 31, 2011, 11:07:36 PM »
Maybe you should ask Avast to resend your license?