Author Topic: Cannot download latest update  (Read 3802 times)

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cleaner1

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Cannot download latest update
« on: August 25, 2011, 08:32:55 PM »
I keep getting the pop up saying update and when I click nothing happens
Can you help please
Thankyou

Offline DavidR

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Re: Cannot download latest update
« Reply #1 on: August 25, 2011, 08:47:17 PM »
What avast version do you have ?

The latest regular release is 6.0.1203.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

cleaner1

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Re: Cannot download latest update
« Reply #2 on: August 26, 2011, 09:07:32 AM »
Thankyou for replying
I have the 'Free version' and the   Latest version I have is  6.0.1125

Offline CraigB

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Re: Cannot download latest update
« Reply #3 on: August 26, 2011, 09:17:41 AM »
Have you tried repairing avast and rebooting, if no luck there download the latest version of avast and the removal tool and save then delet avast via remove programs then reboot into safe mode and run the removal tool and reboot again into normal mode and install the new version you downloaded.

Offline Asyn

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Re: Cannot download latest update
« Reply #4 on: August 26, 2011, 09:33:39 AM »
I have the 'Free version' and the   Latest version I have is  6.0.1125

Install this: http://files.avast.com/iavs5x/setup_av_free.exe
If it doesn't work, follow craig's advice and do a clean install.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

cleaner1

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Re: Cannot download latest update
« Reply #5 on: August 26, 2011, 09:42:58 AM »
Can you give me a link for the new version and your removal tool.
Will try your link first Asyn
Will get back to you and let you know how I get on

Thankyou

Offline Asyn

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Re: Cannot download latest update
« Reply #6 on: August 26, 2011, 09:45:27 AM »
Can you give me a link for the new version and your removal tool.
Will try your link first Asyn
Will get back to you and let you know how I get on

Thankyou

http://www.avast.com/uninstall-utility
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

tame33

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Re: Cannot download latest update
« Reply #7 on: August 27, 2011, 12:08:23 AM »
i too am having an issue, in the last couple of days my avast wont update the virus protection. Im wondering is there an issue with this or my pc. i have tried rebooting and using the repair in remove/change program features. it come up with an error of: ERROR PROCESSING PACKAGES. PLEASE USE FULL UPDATE.

i am using the current version of avast, and after rebooting it wont go past initializing when trying to update

Offline DavidR

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Re: Cannot download latest update
« Reply #8 on: August 27, 2011, 12:22:31 AM »
@ tame33
Please don't post multiple times for the same problem, it just duplicates effort for those trying to help. I have answered your first post, http://forum.avast.com/index.php?topic=83708.0.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Marlom

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I can't update my virus definitions (avast 6.0.1203)
« Reply #9 on: September 01, 2011, 09:00:08 PM »
I need help! I can't update my virus definitions because the program doesn't download the virus definition file "vps_32-586-585.vpx" at all. I've already scanned the computer, re-installed the program but nothing changed. What can I do?

Offline Lisandro

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Re: Cannot download latest update
« Reply #10 on: September 01, 2011, 09:04:14 PM »
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
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