Author Topic: help with deleting virus  (Read 5009 times)

0 Members and 1 Guest are viewing this topic.

sgummer

  • Guest
help with deleting virus
« on: September 11, 2011, 04:52:30 PM »
Hello

Im new to this programme, just performed a deep scan which indicated a virus. If i go to the 'scan results' box from the 'scan log' screen. I see the virus but there is no drop down options (delete, move to chest etc) in the actions box.
The help dialogue informs me there should be.
Ive tried to repair the programme from within the pc control panel
Ive attached a screen shot.

any help is appreciated

Thanks

Offline giogio

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 4095
Re: help with deleting virus
« Reply #1 on: September 11, 2011, 04:58:07 PM »
Seems a process in the memory that can't be deleted.

You must make a Boot time scan.

Moreover seems that the process is Teatimer, a realtime process of Spy-bot search and destroy.

If you've installed it, try to unistall or remove the teatimer,  becouse maybe there's a conflict between avast & spy-bot (realtime)
« Last Edit: September 11, 2011, 05:05:26 PM by giogio »
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
Cloud Console 2.18
-FF52-TB52

ady4um

  • Guest
Re: help with deleting virus
« Reply #2 on: September 11, 2011, 05:08:21 PM »
@sgummer,

If you select the specific line of the report, can you *then* choose some of the actions (for example, send to chest)?

As already mentioned, it could very well be simply the resident detection of Spybot SD.

Offline Shiw Liang

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 1435
Re: help with deleting virus
« Reply #3 on: September 11, 2011, 05:13:16 PM »
Isn't that spybot's TeaTimer process ???

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40603
  • Dragons by Sasha
    • Malware fixes
Re: help with deleting virus
« Reply #4 on: September 11, 2011, 05:32:50 PM »
Yep it is spybot and it is a memory scan  ;D  So not a problem

Offline Para-Noid

  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6706
  • Trust only what you test yourself!
Re: help with deleting virus
« Reply #5 on: September 11, 2011, 05:53:48 PM »
Easy solution uninstall SpyBot S&D.  Use Malwarebytes and Super Anti-Spyware.  :)

http://filehippo.com/download_malwarebytes_anti_malware/
http://filehippo.com/download_superantispyware/
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 87280
  • No support PMs thanks
Re: help with deleting virus
« Reply #6 on: September 11, 2011, 07:08:20 PM »
Which won't help if the OP continues to do a custom scan and elects to scan memory.

The fact that S&D has in the past conflicted with avast is a more pressing reason to get rid.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

sgummer

  • Guest
Re: help with deleting virus
« Reply #7 on: September 12, 2011, 09:39:23 PM »
Thanks to all for the replies. Apologies if im asking obvious questions... If the problem is in fact Spybot, is the general consensus that this should not be installed alongside Avast (or any anti virus). As Spybot does not run in the background but only when opened shouldnt this therefore not be a problem?

@ Para Noid - why would the combo you suggested be ok to use (assuming the combo of Spybot and Avast is not ok)?

@ady4um - no, i cant select anything, its simply a line of text

Thanks to all for help!

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 87280
  • No support PMs thanks
Re: help with deleting virus
« Reply #8 on: September 12, 2011, 09:45:30 PM »
It, in the case of your original question, it isn't the fault of S&D, just that you have elected to do a custom scan and to scan memory, which can return unexpected results. e.g. finding unencrypted signatures of other security based applications loaded into memory.

The majority of the issues relating to problems with avast comes from the Teatimer, which can be disabled. But that doesn't take away from the fact that S&D doesn't appear to be keeping pace with modern malware and why MBAM (free) as a secondary on-demand anti-malware scanner to compliment avast.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

sgummer

  • Guest
Re: help with deleting virus
« Reply #9 on: September 18, 2011, 10:42:15 AM »
Thanks for the advice  :)

Saulius

  • Guest
Re: help with deleting virus
« Reply #10 on: September 18, 2011, 11:28:24 AM »
To OP, yes S&D is not keeping up with modern free anti-malware/spyware such as MBAM and SAS and the general concensus is to dump it. It has in the passed conflicted with Avast! and other popular and free versions of resident AVs especially because of the Teatimer, I think it still conflicts with some if not all other resident AVs and since it is not as good you don't need it.

You can still install S&D if you really are still devoted to it, but do so without choosing the Teatimer or stop running the Teatimer, (if that works) I forget if you can choose not to install it as a part of S&D or if you have to disable it afterwards.

With Avast! Free and a good enough Firewall or the paid Pro/AIS all you really need is the free versions of MBAM and SAS as on-demand scanners.
« Last Edit: September 18, 2011, 11:31:41 AM by Saulius »

sgummer

  • Guest
Re: help with deleting virus
« Reply #11 on: September 18, 2011, 11:53:58 AM »
With Avast! Free and a good enough Firewall or the paid Pro/AIS all you really need is the free versions of MBAM and SAS as on-demand scanners.

Thanks, whats SAS? And are you saying thats needed as well as MBAM?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76079
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: help with deleting virus
« Reply #12 on: September 18, 2011, 12:01:04 PM »
1. Thanks, whats SAS?
2. And are you saying thats needed as well as MBAM?

1. http://www.superantispyware.com/
2. Mbam is enough.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

sgummer

  • Guest
Re: help with deleting virus
« Reply #13 on: September 18, 2011, 12:04:10 PM »
Cheers  :)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76079
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: help with deleting virus
« Reply #14 on: September 18, 2011, 12:06:18 PM »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0