Why won't Adam respond to my emails requesting follow-up? Have they both simply provided a lip-service "We'll look into it" response in a vain attempt to assuage fears and divert attentions? Iyogi's representative, who is in the service of Avast, said -- in this very thread -- that he would tell us the results of his investigation and the resolutions. Adam told me in an email he would look into this as soon as possible. And yet, no follow up? Why? If you are in the know, could you please, please, please have them respond to this thread and tell us the resolution of this, as they promised?
Hi,
I have just seen this posting. I did indeed reply to your email over the summer directly in the same way as I had replied to the previous emails. I am very sorry you did not receive it, but I still have it in my sent items box and it is showing as sent sucessfully.
I have just sent you a further email in the past 5 minutes so please do let me know if you get this.
Thanks,
Adam
Why won't Adam respond to my emails requesting follow-up? Have they both simply provided a lip-service "We'll look into it" response in a vain attempt to assuage fears and divert attentions? Iyogi's representative, who is in the service of Avast, said -- in this very thread -- that he would tell us the results of his investigation and the resolutions. Adam told me in an email he would look into this as soon as possible. And yet, no follow up? Why? If you are in the know, could you please, please, please have them respond to this thread and tell us the resolution of this, as they promised?
Hi,
I have just seen this posting. I did indeed reply to your email over the summer directly in the same way as I had replied to the previous emails. I am very sorry you did not receive it, but I still have it in my sent items box and it is showing as sent sucessfully.
I have just sent you a further email in the past 5 minutes so please do let me know if you get this.
Thanks,
Adam
Hello,
I received your email correspondence of this morning. Thank you for your responses.
Dear User,
Sorry for the delay in responding, I was travelling with no access to my mails and required information, we got your interaction analyzed and there was a process error made by the agent which the entire entire team including him have been coached on.
The other issue you see in this thread have already been notified to our team and will will work with the user to resolve any pending issues/concerns.
For sake of further clarity to all users Avast will also publish a Scope of Support soon for iYogi which will help everyone understand what support is available free vs. paid.
Thanks and apologies again for the inconvenience.
Regards,
Ravi Neb
Adam,
As I said yesterday, I appreciate your responding to this forum and to my emails. I also appreciate your offer to assist me with any ongoing/further issues. But I must say, as a customer, my reaction to Ravi's post is that I am unconvinced. I did a google search on iYogi+scam this morning and I searched this forum as well. Strangely -- perhaps stupidly -- enough, I had assumed my experience was unique, or at least atypical. I was wrong. Now I see Avast has been aware of iYogi's tactics for at least a year (
http://forum.avast.com/index.php?topic=62517.0). And neither Avast nor iYogi has done anything that has prevented the same scare/high-pressure/scam tactics from continuing to occur.
What I do see is the same thing happening, over an over again. Someone complains on this board. Immediately they are told how seriously Avast takes such complaints and instructed to contact them right away. Avast/Iyogi shows up to reassure that everything will be taken care of and proceeds to promise to make sure it never happens again. Then it happens again and again and again. I feel like they... like I am being led down the garden path. And I am sorely disappointed.
In the email correspondence intiated by you yesterday, I stated that I can't help but wonder why Avast is allowing this continue. Perhaps now I understand. I might wager no small sum that Avast has explicitly agreed to let iYogi continue to do its "sales pitch", as part of the provision of so-called "free" Avast support. That would explain why Ravi finds it necessary to provide Avast users with "a Scope of Support ... which will help everyone understand what support is available free vs. paid." You know, nothing in my original support request warranted "paid" support from Iyogi. And I would wager the same is true for the vast majority of Avast customers who are forced to contact iYogi for "Avast customer support." We don't need a high-pressure sales pitch/scam. We just need to know, e.g., how to correctly install Avast, for Christ sakes! But it seems even that minimal level of "support" remains, even today, subject to iYogi's machinations.
Shameful! I wonder if the savings Avast might get from using such a shady operation as its "support team" are really worth the loss of regard and reputation it suffers with each passing minute it is aligned with that organization. Is it really worth it?
I'm sure you, or perhaps some of those reading this post, will say I am over-reacting, being extreme, harsh, etc., etc. But I am absolutely incensed right now. As I said yesterday in our email correspondence, it is
outrageous that I have paid Avast my hard-earned money for a 2 year 3/computer subscription but I can't even call the support line for fear of being conned by the support team that supposedly comes along with this product. It really is outrageous.